Cell C

Unfortunately my experience with Cell C is horrific. My father passed away on the 7/3/2022. On the 15/3/2022 I emailed my father’s death certificate as well as his ID to *** and followed up with a telephone call to ensure that they had received my email. This was confirmed. Numerous calls later I discovered that the info had to be passed onto another division in order for his contract to be terminated.This had to be done internally by Cell C which it clearly never was done. August 2022 we were still receiving accounts even though his bank account has been closed. I then went into Cell C Newmarket where the sales person assisted me and we once again sent through my father’s death certificate and ID the email address used was ***. We have now been receiving emails from a debt collections company wanting the debt to be paid. I find this both offensive and disgusting on the side of Cell C.