Cell C ????????????????

This company is going to be the death of me! I have been complaining about the same thing since April and nothing is done. I asked them to deduct my account on the 28th of each month and they chose the 15th now every month I have to fight and shout and hear “you’ll be credited” “ your query will escalated” and the next month it’s the same thing ????. They send communication to a SIM card that’s in a moderm and they don’t understand when you find that ridiculous. The latest manager now says that I must go back to Sales and escalate the matter with them and I ask her what’s the damn point of Customer Care???????????????????. I’ve got an increase that I wasn’t informed of and notes that have just disappeared about my past queries. I still cannot believe Thobile Dlamini telling me I must go to Sales. At this point I’m willing to get blacklisted and cancel this stupid contract, I cannot deal with this every month. I am not paying penalties for something I didn’t do and I am sick and tired of shouting every month. How can I give you an email address and a main number and you tell me you cannot send communication to any of these except for the Cell C number THAT’S IN A MODERM!!!!!!!!! How many calls am I gonna have to make before this is fixed! You’re ruining my life!