EB
Edward B
1 reviews | Active since Feb 2021
04 Aug 2023, 12:26
Cell C *****
This is a verbatim copy of my review for Getmore247. Again Cell C in action at its worst. For a second time now a *****ulent account this time as a bolt on service "Get More" something of which I have never heard of nor want to be part of was added to my account without my permission. My account is now in arrears. No call recording has been forwarded to me nor can be provided giving my consent. I have already provided Cell C with first *****ulent account with an SAFPS document which they need to adhere to. If this is not corrected immediately I will be seeking legal action against Cell C / Get More for comitting *****. There is simply no excuse for not doing proper identity checks.
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Replies (2)EB
Edward B's updateReviewer Update
15 Aug 2023, 11:36I received a phone call over a week ago to say that someone will be sorting this out. No-one has contacted me back. I still cannot use my phone!!!!
EB
Edward B's update15 Aug 2023, 11:36
Reviewer Update
I received a phone call over a week ago to say that someone will be sorting this out. No-one has contacted me back. I still cannot use my phone!!!!
EB
Edward B's updateReviewer Update
17 Aug 2023, 14:57Cell C, sends me a message to say that cannot reach me to arrange for arrears payment (Which is a lie). The agent did call me to arrange for arrear payment, however I told her she needs to sort it out with "Get More" as this is *****. The agent then dropped the call on me. The Arrears have nothing to do with me. They need to get their money from "Get More" a service I did not authorize to deduct payments from my account. Because "Get More" flies under the Cell C banner, Cell C need to own their problems. The billing comes to me via cell c not "Get More". " I did receive notification that "Get More" was cancelled. What happens with the arrears has nothing to do with me. Sort out my account or I will go to the Ombuds.
EB
Edward B's update17 Aug 2023, 14:57
Reviewer Update
Cell C, sends me a message to say that cannot reach me to arrange for arrears payment (Which is a lie). The agent did call me to arrange for arrear payment, however I told her she needs to sort it out with "Get More" as this is *****. The agent then dropped the call on me. The Arrears have nothing to do with me. They need to get their money from "Get More" a service I did not authorize to deduct payments from my account. Because "Get More" flies under the Cell C banner, Cell C need to own their problems. The billing comes to me via cell c not "Get More". " I did receive notification that "Get More" was cancelled. What happens with the arrears has nothing to do with me. Sort out my account or I will go to the Ombuds.