RP
Reeva P
1 reviews | Active since Sept 2013
26 Mar 2021, 19:24
Cell C
I want to cancel my contract and go to prepaid after my contract end date. I have emailed ********** for the cancellation forms twice, and have received no feedback. I have sent a message to the Facebook account asking for the forms. The team on Facebook keeps asking why i want to cancel and have i tried A or B or this or that. All i want is the cancellation forms. I don't want to debate anything or have your consultants 'try to resolve' my issues, at this point, i want to exercise my right to cancel an agreement that has reached the end of it's contract period. Your customers care dept aswell as your cancelation dept has been unable to assist aswell as putting the phone down in my ear.
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Replies (2)
Cell C's replyOfficial
27 Mar 2021, 12:43Hi Reeva
We don't use a form for cancellations, you can cancel your contract at your nearest Cell C store, email *** or provide us with the number you want to cancel and contact to reach you on via any of our social media platforms.
Kindy provide your ID number by sending us a private reply.
^PN
We don't use a form for cancellations, you can cancel your contract at your nearest Cell C store, email *** or provide us with the number you want to cancel and contact to reach you on via any of our social media platforms.
Kindy provide your ID number by sending us a private reply.
^PN
Cell C's reply27 Mar 2021, 12:43
Official
Hi Reeva
We don't use a form for cancellations, you can cancel your contract at your nearest Cell C store, email *** or provide us with the number you want to cancel and contact to reach you on via any of our social media platforms.
Kindy provide your ID number by sending us a private reply.
^PN
We don't use a form for cancellations, you can cancel your contract at your nearest Cell C store, email *** or provide us with the number you want to cancel and contact to reach you on via any of our social media platforms.
Kindy provide your ID number by sending us a private reply.
^PN
RP
Reeva P's updateReviewer Update
27 Mar 2021, 17:32I tried that. Went to the nearest branch, Zewenwaght Cell C 3 times, and was told they are unable to assist, I need to contact your customer care dept, which I did to have the call with dropped or be transferred from pillar to post. Let me dm you.
RP
Reeva P's update27 Mar 2021, 17:32
Reviewer Update
I tried that. Went to the nearest branch, Zewenwaght Cell C 3 times, and was told they are unable to assist, I need to contact your customer care dept, which I did to have the call with dropped or be transferred from pillar to post. Let me dm you.