CELL C

I called CELL C on the 10th of May and I spoke to Irene Davids around 9am I requested her to change my bank details to Capitec bank, on the 25th of May the debit order went off on my old account, I called Cell C on the 29th of May around 12pm and I spoke to Ntokozo who gave me a REF: ********** 188 and said her colleague didn't change the bank details then I updated the bank details with her and she said they were going to resubmit and the debit order went through the following day. I told her that I want Cell c to pay me the charges I incurred at the previous bank and she promised that someone was going to be in contact with me in the next 24hours today is the 7th of June no one has called me instead I am getting a statement saying I must pay R246.88 I AM VERY ANGRY BECAUSE I DO NOT UNDERSTAND WHAT IS THAT R246.88 FOR BECAUSE MY INSTALLMENT IS R170. contract number is question **********