Cell C

Cell C I got a contract with cell c in November online and they Sent me the wrong handset and the package was wrong, when I called To complain, I was told to wait a case has been logged and someone will get back to me. After getting the runaround for about two months I got no response until I posted on social media and a lady by the name Palesa investigated and listened to the recordings and found that a guy by the name gift, a Sales Consultant was negligent and did not check his email. Now after all that, whenever I want to speak to his supervisor gift says he is always in a meeting and I got a dizzy response via email that they acknowledge that the mistake was with them but due to the fact that I was in possession of the handset they cannot accept it. They say that I was using the handset of which it's true coz I was paying and there was no chance I was going to use my own airtime and being kept on hold for hours before someone could attend to me. Now they tried to downplay it and say we will give you either free two months or I have to pay a cancelation fee of about three thousand. On top of that the lady said they would hand over my account to debt collectors. I told her to give me the number of the ombudsman and she promised to email me all the details but still nothing. This is a pure *******. I have reference numbers and emails to support this