Cell C

Beginning October I booked my iPhone 6s Plus for screen repair with cell c Carlswald. The phone was working properly except the crack on the screen. I got a quote which I didn’t accept and instead I asked them to return the phone. On my collection, the phone didn’t switch on and one of the sales rep suggested they book it in again or I take it to Cell C head office where it was assessed. I took it to cell c head office where they booked it again for a day and the following day I went and collected it but only to find out they can’t fix it. Then they went back and forth with the Carlswald shop on who should take blame. Long story short, at Carlswald they can’t help me saying their boss says they can’t do a replacement. Now this is disappointing because as customer you expect great service and for someone to take responsibility.