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MICHéLE MOSES

1 reviews | Active since May 2012

06 Nov 2018, 11:40

CELL C

I am frustrated and seeing red at present. I have been advising Cell C Business Executive via email that at the beginning of the month I cannot share of my data(25G) as I wish. They needed all the information and screen pics of the messages I receive to say that it cannot be processed- to date Technical support has not found a solution. Today I received my account and that has blown the top of my frustration. My account was paid to date to enable account to only have current amount due. The statement is for R10....,94, which states for current. I calculate my totals of 5 cell contracts and it only amount to R4...,73, which means that my previous month balance has been added to the present amount to be paid. WHY is the account not balanced correctly. If I can manually calculate the total does CELL C not have a electronic account programme to process the statements. I am also having problems with sharing data as I cannot share more than 2000MB at a time. I was informed by a consultant that I can choose my MB total according to my present data amount. I am also waiting on the NOKIA 9 to upgrade. I ANSWERS TODAY AND ALL MATTERS RECTIFIED.

0
Replies (2)
Cell C
Cell C's reply06 Nov 2018, 11:48
Official
 We acknowledge receipt of the above complaint and we'll ensure that you are contacted and assisted with these issues. Do expect communication from one of our team members.
 
We apologize for the inconvenience caused. 
 
Regards
Cell C | PN 

Best regards,

Cell C
Cell C's reply12 Nov 2018, 07:32
Official
As per feedback, you have been contacted and assisted with this matter.

Regards
Cell C | PN

Best regards,