Cell C

I took my cellphone for repairs to the Cell C branch at grand Parade on the 07/08.2018 its a contract phone which is not even a year old. My phone was not charging. The lady that help me there took the phone and and register for repairs and she said it will take 21 days. I went to check it again after 21 days and they told me that the phone show water damage which they don't repair that, they will forward to C insurance and I must contact C insurance and give them my ID number and it was almost a month and a half. C insurance told me that they were supposed to register the phone and some documents that I need to complete, but they didn't do that in the branch. at cell C branch ( Grand parade) they said I must do an affidavit and forward to them together with my ID which I did. An di follow up with them and they told me that they did still waiting for the ticket number. Again on the 02 October 2018 I went to the branch and they give me the ticket number so that I can call C insurance and follow up on my cell phone. When I called the Insurance on the 22 October the insurance told me that they have sent an email to Grand parade Cell C branch telling them that the problem is not with the insurance. I am so annoyed because this phone is not even a year old and it is still under a guarantee because its only a year old. Please help me because I am so annoyed and frustrated with this.