BS
Barbara S
1 reviews | Active since Oct 2018
12 Oct 2018, 18:05
Cell C
Poor service once they got you into a contract. I upgraded to a mediaplay contract which is suppose to give you Flexi acces to "Black". When inquiring about this service I was told it should have been updated automatically via an e-mail, which I never received. Was then promised that a new E-mail will be send. Never came. Now when I am doing inquiries I am IGNORED. don't get any reply. Customer care also cannot assist, you can only send an e-mail to log a complaint. USELESS!!!!
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Replies (3)
Cell C's replyOfficial
13 Oct 2018, 07:21Good morning Barbara
You have come through to the correct platform for assistance. Apologies for the poor service.
A team member will contact you and assist.
Regards
Cell C | PN
Best regards,
Cell C's reply13 Oct 2018, 07:21
Official
Good morning Barbara
You have come through to the correct platform for assistance. Apologies for the poor service.
A team member will contact you and assist.
Regards
Cell C | PN
Best regards,
BS
Barbara S's updateReviewer Update
16 Oct 2018, 22:29A team member did indeed contact me as promised but that is where it ended. My problem is still not resolved, after I was promissed that it will be sorted out yesterday. My conclusion, false promises and not keeping to the contract offered to me.
BS
Barbara S's update16 Oct 2018, 22:29
Reviewer Update
A team member did indeed contact me as promised but that is where it ended. My problem is still not resolved, after I was promissed that it will be sorted out yesterday. My conclusion, false promises and not keeping to the contract offered to me.
Cell C's replyOfficial
17 Oct 2018, 09:57Good morning Barbara
A follow-up request has been sent and feedback will be provided. Apologies for the delay.
Regards
Cell C | PN
Best regards,
Cell C's reply17 Oct 2018, 09:57
Official
Good morning Barbara
A follow-up request has been sent and feedback will be provided. Apologies for the delay.
Regards
Cell C | PN
Best regards,