JP
Jo P
1 reviews | Active since Aug 2011
10 Aug 2018, 00:48
Cell C
Lynthis Morrison frm Cell C louded my Debit Order date the 15th instead of the 6th which caused the double Debit on my Acc. in May 2018. Suppose to have paid frm Jan till date 8 payments of R995 but paid 9 payments till date of R995. Orienta Hlophe could not be phased to assist then Ashley Minne promised to resolve all of it. Said they will only Debit me the end of August due to the credit they owe me but the. debited me again on the 6th of Aug. Was also assured I will get 20% off on my Fibre Contract which also did not happen. Do people just not have any pride in their jobs anymore or care how they treat customers or have any self respect or for their Employer. Cell C took my money and I want it back! I have send over 600 emails and the Cell C Executive Teams response is your Account is up to date I know that I want the Accounts Department to take my Eft payment and all Debit Orders and Allocate one by one to my account so they can see they owe me a R1000! Another thing Greencom was also responsible for my Payment allocations and I have no proof that it was all paid to cell c!
Helpful (0)
Replies (17)0
Replies (17)
Cell C's replyOfficial
10 Aug 2018, 09:19Good morning Joulien
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply10 Aug 2018, 09:19
Official
Good morning Joulien
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
10 Aug 2018, 13:30Kindly refer to Thabisile's email for assistance.
Regards
Cell C | PN
Best regards,
Cell C's reply10 Aug 2018, 13:30
Official
Kindly refer to Thabisile's email for assistance.
Regards
Cell C | PN
Best regards,
JP
Jo P's updateReviewer Update
10 Aug 2018, 13:38Matter is of resolved!
JP
Jo P's update10 Aug 2018, 13:38
Reviewer Update
Matter is of resolved!
Cell C's replyOfficial
13 Aug 2018, 08:51You're welcome and thank you for allowing us the opportunity to assist.
Have a great day.
Regards
Cell C | PN
Best regards,
Cell C's reply13 Aug 2018, 08:51
Official
You're welcome and thank you for allowing us the opportunity to assist.
Have a great day.
Regards
Cell C | PN
Best regards,
JP
Jo P's updateReviewer Update
14 Aug 2018, 10:17Was promised by Thabelo at Fibre ********** that he will call me back but haven’t heard from him. There was a Debit order on the 6th of May, 15th May & 3rd of June was Debited 3 times for 2 months Fibre point is they loaded the Debits incorrectly
JP
Jo P's update14 Aug 2018, 10:17
Reviewer Update
Was promised by Thabelo at Fibre ********** that he will call me back but haven’t heard from him. There was a Debit order on the 6th of May, 15th May & 3rd of June was Debited 3 times for 2 months Fibre point is they loaded the Debits incorrectly
Cell C's replyOfficial
14 Aug 2018, 10:40We have forwarded your feedback for further assistance.
Regards
Cell C | PN
Best regards,
Cell C's reply14 Aug 2018, 10:40
Official
We have forwarded your feedback for further assistance.
Regards
Cell C | PN
Best regards,
JP
Jo P's updateReviewer Update
15 Aug 2018, 10:01I was told by Thapelo they say I did not pay for April that’s why they double debitted me I have emailed proof to the person that said that but they could not be bothered to respond nor sort it out good day mam
as per our conversation my email and here is an email for specialized credit controller **********
JP
Jo P's update15 Aug 2018, 10:01
Reviewer Update
I was told by Thapelo they say I did not pay for April that’s why they double debitted me I have emailed proof to the person that said that but they could not be bothered to respond nor sort it out good day mam
as per our conversation my email and here is an email for specialized credit controller **********
JP
Jo P's updateReviewer Update
15 Aug 2018, 10:01I was told by Thapelo they say I did not pay for April that’s why they double debitted me I have emailed proof to the person that said that but they could not be bothered to respond nor sort it out good day mam
as per our conversation my email and here is an email for specialized credit controller **********
JP
Jo P's update15 Aug 2018, 10:01
Reviewer Update
I was told by Thapelo they say I did not pay for April that’s why they double debitted me I have emailed proof to the person that said that but they could not be bothered to respond nor sort it out good day mam
as per our conversation my email and here is an email for specialized credit controller **********
JP
Jo P's updateReviewer Update
15 Aug 2018, 10:01I was told by Thapelo they say I did not pay for April that’s why they double debitted me I have emailed proof to the person that said that but they could not be bothered to respond nor sort it out good day mam
as per our conversation my email and here is an email for specialized credit controller **********
JP
Jo P's update15 Aug 2018, 10:01
Reviewer Update
I was told by Thapelo they say I did not pay for April that’s why they double debitted me I have emailed proof to the person that said that but they could not be bothered to respond nor sort it out good day mam
as per our conversation my email and here is an email for specialized credit controller **********
JP
Jo P's updateReviewer Update
15 Aug 2018, 10:01I was told by Thapelo they say I did not pay for April that’s why they double debitted me I have emailed proof to the person that said that but they could not be bothered to respond nor sort it out good day mam
as per our conversation my email and here is an email for specialized credit controller **********
JP
Jo P's update15 Aug 2018, 10:01
Reviewer Update
I was told by Thapelo they say I did not pay for April that’s why they double debitted me I have emailed proof to the person that said that but they could not be bothered to respond nor sort it out good day mam
as per our conversation my email and here is an email for specialized credit controller **********
JP
Jo P's updateReviewer Update
15 Aug 2018, 10:59I was told by Thapelo they say I did not pay for April that’s why they double debitted me I have emailed proof to the person that said that but they could not be bothered to respond nor sort it out good day mam
as per our conversation my email and here is an email for specialized credit controller **********
JP
Jo P's update15 Aug 2018, 10:59
Reviewer Update
I was told by Thapelo they say I did not pay for April that’s why they double debitted me I have emailed proof to the person that said that but they could not be bothered to respond nor sort it out good day mam
as per our conversation my email and here is an email for specialized credit controller **********
JP
Jo P's updateReviewer Update
15 Aug 2018, 10:59I was told by Thapelo they say I did not pay for April that’s why they double debitted me I have emailed proof to the person that said that but they could not be bothered to respond nor sort it out good day mam
as per our conversation my email and here is an email for specialized credit controller **********
JP
Jo P's update15 Aug 2018, 10:59
Reviewer Update
I was told by Thapelo they say I did not pay for April that’s why they double debitted me I have emailed proof to the person that said that but they could not be bothered to respond nor sort it out good day mam
as per our conversation my email and here is an email for specialized credit controller **********
JP
Jo P's updateReviewer Update
15 Aug 2018, 11:01Thapelo gave me umbers to contact him on that only rings Thabisile Ngcobo says she will give him proof of payment it’s really disgusting how no1 care about the customers. I want them to call me back ASAP.
JP
Jo P's update15 Aug 2018, 11:01
Reviewer Update
Thapelo gave me umbers to contact him on that only rings Thabisile Ngcobo says she will give him proof of payment it’s really disgusting how no1 care about the customers. I want them to call me back ASAP.
JP
Jo P's updateReviewer Update
15 Aug 2018, 11:20Hi. Ashley Minne is a Manager and dnt Follow up on a ongoing query would appreciate if their Manager Kid Josef contact me on my cell urgently taken this to Icasa as I have proof of being over debited when I made a Eft payment
JP
Jo P's update15 Aug 2018, 11:20
Reviewer Update
Hi. Ashley Minne is a Manager and dnt Follow up on a ongoing query would appreciate if their Manager Kid Josef contact me on my cell urgently taken this to Icasa as I have proof of being over debited when I made a Eft payment
Cell C's replyOfficial
15 Aug 2018, 11:48Good morning Joulien
We will get someone to contact you. Apologies for the poor service.
Regards
Cell C | PN
Best regards,
Cell C's reply15 Aug 2018, 11:48
Official
Good morning Joulien
We will get someone to contact you. Apologies for the poor service.
Regards
Cell C | PN
Best regards,
JP
Jo P's updateReviewer Update
15 Aug 2018, 17:12These payments were made by me to Greencom and Cell C:
We are in August 2018 - which is 8 months owed in Total: R7800.00 / Paid till Date a Total of: R8, 932.00 (OVERPAID R1, 132.00)
02 January 2018 EFT payment made by me to Greencom for R1,000.00 for the month of Jan. 2018
01 February 2018 EFT payment made by me to Greencom for R975.00 for the month of Feb. 2018
01 March 2018 EFT payment made by me to Greencom for R975.00 for the month of March 2018
31 March 2018 EFT made by me of R975.00 for the mnth of April.
15 May 2018 Debit Order for R1000.00 for the mnth of May.
31 May 2018 Debit Order for R1016.00 for the month of June.
06 June 2018 Debit Order for R997.00 for the month of July.
06 July 2018 Debit Order for R997.00 for the months of August.
06 August 2018 Debit Order for R997.00 the month of Sept.
I was double debited in MAY 2018 and expect my money back its because Lynthis Morrisson gave me the wrong Debit Order deduction date.
JP
Jo P's update15 Aug 2018, 17:12
Reviewer Update
These payments were made by me to Greencom and Cell C:
We are in August 2018 - which is 8 months owed in Total: R7800.00 / Paid till Date a Total of: R8, 932.00 (OVERPAID R1, 132.00)
02 January 2018 EFT payment made by me to Greencom for R1,000.00 for the month of Jan. 2018
01 February 2018 EFT payment made by me to Greencom for R975.00 for the month of Feb. 2018
01 March 2018 EFT payment made by me to Greencom for R975.00 for the month of March 2018
31 March 2018 EFT made by me of R975.00 for the mnth of April.
15 May 2018 Debit Order for R1000.00 for the mnth of May.
31 May 2018 Debit Order for R1016.00 for the month of June.
06 June 2018 Debit Order for R997.00 for the month of July.
06 July 2018 Debit Order for R997.00 for the months of August.
06 August 2018 Debit Order for R997.00 the month of Sept.
I was double debited in MAY 2018 and expect my money back its because Lynthis Morrisson gave me the wrong Debit Order deduction date.
JP
Jo P's updateReviewer Update
15 Aug 2018, 17:17I can’t believe that THAPELO, ASHLEY MINNE, Orient Hlope, K. Lebakeng, Lynthis Morrison promise they provide such good service but not get back to a person. K. Labakeng said to Thapelo that I did not pay April 2018 that’s the reason for the Double Debit I have send proof of all these payments to everyone above! It as made via Eft to the Cell C public Bank Acc! This is really shocking! It’s all about the principal and Cell C taking my money without my consent and the staff not caring as long as they get their salaries. The CustomerV Department is as shocking & never get back to a person. Please get Kid Joseph to contact me
JP
Jo P's update15 Aug 2018, 17:17
Reviewer Update
I can’t believe that THAPELO, ASHLEY MINNE, Orient Hlope, K. Lebakeng, Lynthis Morrison promise they provide such good service but not get back to a person. K. Labakeng said to Thapelo that I did not pay April 2018 that’s the reason for the Double Debit I have send proof of all these payments to everyone above! It as made via Eft to the Cell C public Bank Acc! This is really shocking! It’s all about the principal and Cell C taking my money without my consent and the staff not caring as long as they get their salaries. The CustomerV Department is as shocking & never get back to a person. Please get Kid Joseph to contact me