Cell C

My wife got a new contract. She had to pay extra for the phone, a Huawei. Nine days later (two days out of the window period) she took the phone in because it was faulty. The agent said that this only happens to "one in a million phones" and that there was "a 99% chance that the phone would be replaced". Two days out of the window period, having taken it in twice during the window period with complaints and with odds like that, they still insisted on taking the phone and sending it for repairs, which might take up to ONE MONTH! She runs a Company which employs 7 geographically remote people and relies on the phone for communication and banking. The result - nearly a R5K purchase of an new phone. How stupid, how wasteful, what service to a 10 year-old client!