cell c

1 Apr 2018 my phone was ******,I got the ITC nr and the rest from cell c called it in and everything. my insurance company paid out the phone and I replaced the phone cancelling the prev contract and paying the outstanding total of the contract. now cell c has lost all the paperwork,has no clue what is going on,and been charging me the last 2 months for a ****** blacklisted phone a contract that has been payed and cancelled,I keep calling them and they keep charging me for the wrong stuff and when you dont pay they cut your lines,getting fed up and i am thinking about getting the legal people involved,to help cell c wake the hell up and just fix my freaking account en credit the last 2 months,calling the the people at the customer care is useless,this is the first problems I had with them in 8years,but this is making wanna cancel my contract with them.USELESS,LAST TIME i CHECKED it is ***** charching for a phone that has been cancelled and blacklisted,not my problem if they lost the paperwork,I did my part