Cell C

<p>After years with the Company Cell C - today just got told that my sim card got disconnected with the network. Never removed and changed phones after two years. I got everything from Cell C. Sim Card and Phones. Never did anything that will jepeadised my phone or sim. Today 2017/08/10 - 06:34 am recieve a call early hours and all was fine. When i try to make a call around 7: 20 am - to find that i dont have network. Call Cell C - Technical departmnt tells me that i sim Card is been diconnected from the network. reason - sim damaged - or just get disconnected due to technical reason. As mention before i have never removed the sim since i do not have the pin to open my phone. I was told to do a sim swap. i adviced them that it is not advisable since i am scared of *****. they told me is the only option. I then went to by a sim Card for R4.00 the call the Call centre again to do sim swap to find out that i will be billed R50.00 extra for sim swap. Donavan had the gut to shout and scream at me - i told him that he should not do that. I don't understand why i was disconnected from the network and they could not explain too. The reason given to me was assumption only - that the sim got damaged while it got removed or it just give up. I was also been told that the sim has three months Gaurantee. Such thing is nonsence cause you will find out that your stuff is uniformed or lack training regarding technical. I will never pay for the Sim swap. I will take this to ombuds since this is very intresting to find out that i can just get cut off from the network. I have keep my old sim Card should it be required for testing as to investigate if thats the reason. </p>