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JG
Jermayne G

1 reviews | Active since Jul 2020

12 Sept 2023, 11:55

Cell c *******

Hi,

I have recently done an upgrade on one of my many contracts and I am disappointed with the contract itself. I viewed the website and ordered a Huawei Mate 50 Pro 256GB. On the website it showed a deal with the Huawei GT3 SE and I did not receive that and I was told this deal was not available. I had to agree with just the phone for the very same price at R699pm and I have screenshots saying the deal was available. Furthermore I find that now this deal is going for R599pm due to the new deals today when I just took out the phone YESTERDAY.

0
Replies (7)
Cell C
Cell C's reply12 Sept 2023, 12:15
Official
Dear Jermayne Govender

Thank you for reaching out to us.

We accept our sincere apologies for the negative experience you've had thus far. Please privately send us the upgraded number.


Regards 
^MM 
Cell C
Cell C's reply12 Sept 2023, 12:41
Official
We have escalated the matter; our Team will be in contact with you.

Regards 
^MM 
JG
Jermayne G's update12 Sept 2023, 12:53
Reviewer Update
Thank you
Cell C
Cell C's reply12 Sept 2023, 12:56
Official
You're welcome.

^MM
JG
Jermayne G's update12 Sept 2023, 14:40
Reviewer Update
I've been told to go back to the store, when I called the store manager he said there was nothing he could do. I spoke to the social media team and they also said there's nothing they can do. Very disappointing.
Cell C
Cell C's reply12 Sept 2023, 15:40
Official
Please accept our sincere apology for the negative experience you've from us.

Regards 
^MM 
JG
Jermayne G's update12 Sept 2023, 16:54
Reviewer Update
So basically there's no help?