Cell C, 24 years of experience.

I have been a customer of Cell C since shortly after they started operating in South Africa back in 2001 (early 2002 if I recall correctly). I have held up to five contracts with them during this time. This, I feel, makes me a loyal customer. Unfortunately, customer service has gone down significantly. I therefore feel compelled to write this review to warn potential clients. I have recently renewed/upgraded three of my contracts and cancelled two. This month my account just doubled. On inquiry I was informed that it was because the contracts were in their last month prior to the upgrade coming into effect. For the two cancelled contracts I have to pay for the full month even though they expired on 4th October 2025. This, in my opinion, means that I am being punished for my loyalty. I have spoken to an operator and a supervisor, but they cannot explain why Cell C punishes loyalty. I requested a call from someone in management to discuss this, but sadly I don't seem to be a valuable enough customer. They also refuse to confirm that my next account will be correct in terms of our contractual agreement. I find it strange, that in a time of loyalty/rewards programs being so prolific, Cell C chooses to punish their loyal customers. In short, if you are looking for a cell phone service provider who provides a decent service at a reasonable price, but that's all, then Cell C is a fair option. If however you are looking for a little more, like sound ethics, customer service, or, a little recognition of your loyalty, then I recommend that you stay well away from Cell C. PS: They also charged me for the calls to their customer service center, calls that's supposed to be free (I did make them from a Cell C number. After all that's all I have because I am a loyal customer).