CELL C

Good day

I am really disappointed to have been a loyal cell c client and receive such perthitic service. I have been using cell c for years and years with minor problems there and there from my service provider. Last week I encountered a major problem with the network as it gave me an error "Emergency calls only". First thing that came to mind was to restart and reboot my phone, that did not work. Secondly I asked my colleagues that are using cell c to check if they don`t have the same problem, and guess what........ their phones were working fine. I then contacted the customer care number, worst mistake as I spoke to an agent that didn`t know what she was doing. I then requested to speak to a supervisor as she clearly didn`t know what she was doing and kept narrating all the wrong information, yet I provided her with correct information. The supervisor then said I need to purchase a new sim card as the one I have is damaged. Now I really could not get how that is possible, but as angry and disappointed I was, I tried on my level best to purchase another sim card. My phone was not working at all since last week and my dad is in hospital. I could not even check up on my due to this issue I have. Now I contacted Customer service once more today so that I can get my old number back and I was told "SORRY WE CAN NOT ASSIST BECAUSE YOUR SIM IS RICA`ED ALREADY, YOU NEED TO BUY AN UNRICA`ED SIM. No one advised me of that in the first place, secondly every outlet that I am close to wants me to RICA the sim and refuses to sell me an unregistered one. Now for me to go through all of this for just getting my old number back and using the same service provider, is it worth it...............

I am very disappointed and angry that no one could assist me and every tine I ask to speak to a supervisor I have to wait 20min or ''The supervisor is in a meeting" I work or a call center myself and I have never encountered such an inconvenience and leave a client hanging .

I still can not use my phone!