RB
Roselene B

1 reviews | Active since Jan 2017

09 Jan 2017, 14:48

Cell C

<p>I have been a client with Cell C for over 5 years. Last year May 2016 I was retrenched from my job.</p> <p>I had two cell numbers with them. I asked my assistant that worked with me to cancal the contracts, which were expiring end of August. Up until end July I was still making payments towards these contracts. I know she did send an e-mail to cancel them. I am not 100% sure if she cancalled both.</p> <p>I have since then told Cell C numerous times that I am retrenched and want to cancel the contract. I have spoken to so many people and tried to explain my story to them. I was told that a contract can not be cancelled if there is still outstanding money owed.</p> <p>I have accept that and have asked them to stop invoicing me every month, which they will not do. I have made an offer to pay them off and it has been refused.</p> <p>My problem is how do I pay them off if they won't accept that. They will not stop charging me every month. How am I suppose to ever get the amount paid.</p> <p>I would like to know how they expect people to survive if they won't even help.</p> <p>I need advise on the way forward with them as they refuse anything I try.</p> <p> </p> <p>Thanks</p> <p>Rose Botha</p> <p> </p>

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Replies (2)
Cell C
Cell C's reply09 Jan 2017, 14:59
Official

Thank you for bringing this matter to our attention. Apologies for the inconvenience caused.

We have requested one of our team members to follow up on this matter and assist. Do expect communication.

Regards

Cell C | DA

Best regards,

Cell C
Cell C's reply10 Jan 2017, 08:15
Official

Moses confirmed that he has contacted you with regards to this matter and the query has been resolved.

Regards

Cell C | DA

Best regards,