CN
Charity N

1 reviews | Active since Aug 2019

21 Mar 2024, 18:24

Cell C 💩

So….apparently my language,caused by sheer frustration at Cell C and their doo doo network, hurt the agent’s feelings. Because theirs are the only feelings that matter. The fact that they literally are messing with my future,my schooling my feelings are of little consequence. So fact I did and probably will continue cursing the hell out of these people because guess what….apparently the matter was escalated on the 17th right,then because words hurt their fragile little self they chose to use that as an excuse to do absolutely ***hol about the network or internet issue. They said they would deal with the account holder since me,the account holder’s wife who was given written and verbal permission that Cell C knows about to be the point person in the matter because the account holder is not home 80% of the time where the router is. But Cell C due to hurt feeling because short of calling the words that ryhme with cup I used the one that sounds a lot like funk. But they didn’t like that,noooo my frustration hurts their feelings. Anyway I digress….so they said they will only deal with the account holder right,sharp….till this day after my spouse sent a text ****ing on them essentially,I get a call. Which was surprising because my spouse gave them their number on said text….yet they called me,some Phimzile human…guess what she had to say….the matter has been escalated. Mind you since the day they claim it was escalated my spouse the account holder never received a call or text he’ll not even a smoke signal regarding the matter. In the meantime ask me how the internet has been. So I was also told I’ll get a call by end of day today….much as I realise that end of day is 12 midnight….did they mean 11:59 perhaps? Because till now that call hasn’t come through…guess what else….the wifi is not working at all now which is normal at 6pm it all goes **** up! I can’t work,my son can’t stream we basically can’t do buggarol….

But does Cell C care? Hell no! They happy taking my money for services we not getting and blocking customers who pay them because that’s exactly what I’m doing…paying you! Incase maybe you aren’t aware what in community of property means…the money that pays you comes out of our money! I may not the the account holder but it’s my **** money that pays you to be cups to me! Absolute genetalias

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Replies (1)
Cell C
Cell C's reply22 Mar 2024, 07:41
Official
Dear Charity,

 We're sorry to hear about your experience and understand your frustration. We strive to provide the best service possible, and it's clear we've fallen short of your expectations.
 Your feedback is important to us, and we want to resolve this matter promptly. We are following up with both our Support Team and Network Department for assistance.

Best regards,
Cell C | NZ