1 reviews | Active since Jun 2016
<p>Good day</p> <p>i would like to lay a formal complaint with regards to a call i received from one of your agents today.</p> <p>i was contacted by one off cell c agents today at +-11:10 today asking they want to speak to Mr Schoeman which is me and asked me to give my id number to verify it was me they are speaking to,as i was about to give my information i could hear the consultant or agent speaking to some one else and i could clearly hear him making a ****** remark towards me he said and i quote (its another white man or its a white man) i then asked him who is his white man and he dropped the call and then phoned me again and i requested to speak to a manager and he said one would phone me and still nothing.</p> <p>i asked the agent or consultant for his details his name is Ian Kananga but he spoke so quickly and spelled his name so quickly that i do not think i got the correct spelling.</p> <p>i was phoned from 084140 the cell c number and was contacted on my vodacom number ********** 724 the call was +- 11:10 .i asked the consultant if the calls are recorded and he said yes,so if the calls are recorded i would like a copy of the recording,and i also want the details of the consultant that phoned me,as i intend on laying a case against him and cell c for the ****** remark and i intend on taking this matter further and seeking legal advise.</p> <p>i am very sensitive regarding my race ind do dot appreciate the remark and will not be disrespected in this way and a simple apology will not do in this instance and i intend on posting this on every website and social media page as soon as i get a chance.</p>
Thank you for notifying us of the above.
It is disappointing to learn that the agent did not conduct himself in a professional manner and did not offer the service as expected. This is not the norm of standard of service we want for our customers.
This will be addressed with the call centre manager to have this kind of behaviour rectified. Sincere apologies for the unsatisfactory service.
Regards
Cell C | PN
Best regards,
Thank you for notifying us of the above.
It is disappointing to learn that the agent did not conduct himself in a professional manner and did not offer the service as expected. This is not the norm of standard of service we want for our customers.
This will be addressed with the call centre manager to have this kind of behaviour rectified. Sincere apologies for the unsatisfactory service.
Regards
Cell C | PN
Best regards,
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