Cell C ****

Cell C has an option of clients paying their bills via their App(Cell C App) which they say it takes up to 24hours to reflect in their system, but that ain’t true all. Again that very same App doesn't even have an option to show any transactions history. I made a payment on the 29th of August and it took forever to reflect in their system. I again made a payment on the 1st of September and it took another forever to reflect in their system. That time they’re busy coming endlessly to debit my account. I logged a complaint, they requested for a Proof of payment which I couldn’t get from their App(the App I used to pay), cos their App doesn’t have that option so I had go to all the way to the bank.

After I’ve provided them with the proof of payment in a Bank statement format, they claimed that they can now see my payments on their system. Well I chilled and went home. The very same day I received a bank notification of Cell C debit. I called customer care and they claimed their couldn’t see any payments from me on their system, so I must go back to whoever told me they can see it on the system to help me.

Cool, I went back to Cell C store to log another complaint and they claimed that the money had returned into my account that’s why they kept on coming(debiting).. but when I presented an up to date bank statement with all the transactions from the day I made the payments to the day i was there, we couldn't see any returned money. And they couldn't help me further… The worst nightmare is that their bouncing debits are messing up my account credit,, my account is in arrears cos for every bouncing debit order my bank charges R105, so with CELL C keep on coming every day it gets me mad!! I’m so furious and frustrated