JP
Janet P
1 reviews | Active since Oct 2024
24 Oct 2024, 10:56
Cell C
Cell C called me to renew my contract, No thank you I will used the phone as a Pay-as-you-go. I was told to call in August to cancel which I did. On the 1st September my normal data and airtime was loaded, by the 7th September the data and airtime were withdrawn. The end of the month I was debited for R245. I went to my bank and reversed the debit. Cell C have now told me I will be debited R245 + R70 for non payment. I have sent in a complaint to NCC regarding this matter, MBD attornies have called me regarding this matter but every time I answer the call there is no response on the other end
Helpful (0)
Replies (1)0
Replies (1)
Cell C's replyOfficial
24 Oct 2024, 11:08Dear Janet Parkin,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience you've experienced regarding your contract renewal and billing issues.
To assist you effectively, could you please provide your Cell C number in question, or any other details related to your account? This will help us investigate the matter further and provide a resolution.
We appreciate your patience as we work to resolve this issue for you. If you have any other questions or concerns, please feel free to let us know.
Kind regards,
Cell C | GM
Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience you've experienced regarding your contract renewal and billing issues.
To assist you effectively, could you please provide your Cell C number in question, or any other details related to your account? This will help us investigate the matter further and provide a resolution.
We appreciate your patience as we work to resolve this issue for you. If you have any other questions or concerns, please feel free to let us know.
Kind regards,
Cell C | GM
Cell C's reply24 Oct 2024, 11:08
Official
Dear Janet Parkin,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience you've experienced regarding your contract renewal and billing issues.
To assist you effectively, could you please provide your Cell C number in question, or any other details related to your account? This will help us investigate the matter further and provide a resolution.
We appreciate your patience as we work to resolve this issue for you. If you have any other questions or concerns, please feel free to let us know.
Kind regards,
Cell C | GM
Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience you've experienced regarding your contract renewal and billing issues.
To assist you effectively, could you please provide your Cell C number in question, or any other details related to your account? This will help us investigate the matter further and provide a resolution.
We appreciate your patience as we work to resolve this issue for you. If you have any other questions or concerns, please feel free to let us know.
Kind regards,
Cell C | GM