Cell C

Good day . I'm writing this complain due to I have been in contact with cell C since April 2021. I have written and send proof and nothing has been done. Cell C banking has change no one phone or sms to confirm. But I have made payment in cash for few years now in the old Cell C account at Ned Bank. Sept 92021 I received and sms my arrears balance is R788.17 the next day it's R1751.14. Telling me I must make payment arrangements. I did and yet they cut the lines and I made payment on the 10 Sept 2021 to cover the 788.17 everytime you speak to a consultant it's says the logging a complain . I made payment in April 2021 with wrong ref 1 didgit I phoned send proof . They came back after 3 weeks telling me its dealt with when I looked at statements its still not on there . I made payment every week and most of payment don't reflect on the system do to the banking details has change .

I have been a loyal customer for 10 years and the service has become very putrid. Now because of money not reflecting the payment is over 2000 I refuse ro believe that until its sorted. Cell C is one of the best networks that's why I won't change to any other network but their service are pathetic. I will not stop until this is sorted .

Please advise . VENECIA KARRIEM CELL C CUSTOMER