VG
Vanessa G
1 reviews | Active since Jul 2025
10 Feb 2026, 09:43
Cell c
Extremely dissapointed with cell c services & not the 1st time. You try to solve your problem by emailing then u repaeateldy get case number or will be contacted within 24 hours which never happens. When you phone to fix the error they tell u send an email then it's back to the same problem. Extremely poor customer service
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Cell C's replyOfficial
10 Feb 2026, 09:50Dear Vanessa G,
We sincerely apologise for the frustration and disappointment you’ve experienced. This is certainly not the level of service we aim to provide, and we understand how upsetting it is to be sent in circles without receiving the promised follow-up. Your feedback is taken seriously, and we regret that previous commitments to contact you were not met.
Please be assured that we are escalating this matter with urgency to ensure it is properly addressed and followed through. Thank you for bringing this to our attention, and we appreciate your patience while we work to improve your experience.
Regards,
Cell C | CM
We sincerely apologise for the frustration and disappointment you’ve experienced. This is certainly not the level of service we aim to provide, and we understand how upsetting it is to be sent in circles without receiving the promised follow-up. Your feedback is taken seriously, and we regret that previous commitments to contact you were not met.
Please be assured that we are escalating this matter with urgency to ensure it is properly addressed and followed through. Thank you for bringing this to our attention, and we appreciate your patience while we work to improve your experience.
Regards,
Cell C | CM
Cell C's reply10 Feb 2026, 09:50
Official
Dear Vanessa G,
We sincerely apologise for the frustration and disappointment you’ve experienced. This is certainly not the level of service we aim to provide, and we understand how upsetting it is to be sent in circles without receiving the promised follow-up. Your feedback is taken seriously, and we regret that previous commitments to contact you were not met.
Please be assured that we are escalating this matter with urgency to ensure it is properly addressed and followed through. Thank you for bringing this to our attention, and we appreciate your patience while we work to improve your experience.
Regards,
Cell C | CM
We sincerely apologise for the frustration and disappointment you’ve experienced. This is certainly not the level of service we aim to provide, and we understand how upsetting it is to be sent in circles without receiving the promised follow-up. Your feedback is taken seriously, and we regret that previous commitments to contact you were not met.
Please be assured that we are escalating this matter with urgency to ensure it is properly addressed and followed through. Thank you for bringing this to our attention, and we appreciate your patience while we work to improve your experience.
Regards,
Cell C | CM