Cell C 17 Days and still waiting for a answer to the problem and a solution

17 DAYS AND WE STILL WAITING

My Third Posting on Hallo Peter

Good afternoon Marius ******tze on Behalf of Glyn Barry ***

This is the first email I sent REGARDING THE SITUATION AND PROBLEM

My Name is Marius ******tze I am a loyal MTN CUSTOMER for over 18 years I have never ever been treated the way Glyn Barry has been treated She is a pensioner, she has no computer etc. Her cell phone is her life line to the outside world.

I spoke to 2 agents at cell c 084 135 Customer Service The first was totally *********** The second Fundile, a very helpful and organised gentleman eventually helped me.

I send this email on behalf of Glyn Barry A very serious and urgent matter Please investigate and give it your full attention It Is CRITICAL I repeat again It Is CRITICAL

Cell C Customer Service

In 2021 I was called by an agent at cell C regarding an upgrade ( I'd done this before) he assumed me that the A 12 was a much better phone. Payments increased from R239.00 to R289.00

Due to circumstances I have now only been able to see about transferring my details from the old phone to the new one.

The current phone is also being problematic.

I have now discovered that the new phone is actually a down grade and my information cannot be transferred.

My old phone needs to be repaired- at a cost.

I have to go to the Samsung shop (a distance away from me) to have my information backed up at a cost of R450-00.

I've been paying the new premium for nearly a year.

Considering that I have been a Cell C customer for many years I consider that I've been dealt a severe blow by my service provider.

As you have my details you will be aware of the fact that I'm a senior citizen- is this the way we are treated?

I would like a prompt response to my email and a solution to this problem.

My phone is my only contact to the outside world. I need something that functions properly and will not let me down.

Your cooperation will be appreciated

Regards

Glyn Barry

***

Please give the above your urgent attention

Service like this could result in a move to MTN Service like this posted on the internet is very bad business for Cell C Future service recommendation from friends and family could have a negative effect on Cell C

Thank you very much Kind Regards and God Bless Marius ******tze *** ***

This is my second mail about this problem situation and nightmare

Mrs Barry has still not had her problem and situation resolved. It is truly incredible, unsatisfactory, and down right unprofessional for a company like cell c There are no words to describe the lack of interest, concern for an elderly lady who is a loyal customer of cell c

She has done her best to accommodate cell c She has done her very best, even though she is not at fault at all.

The fault is with CELL C

she has phone cell c customer care she has written emails she has taken her time and effort to co the a cell c store

But to no avail...... This has gone on for FAR too long. 12 DAYS LATER Cell C has to act to solve this situation and problem

What else can we do, or who else must we contact to get some service from CELL C Could someone PLEASE help. PLEASE

She has been up and down to customer care consultants etc.

She sent an email to Palesa, after palesa promised to help ***

Good morning Palesa Cell C Customer Service Case Number : ***

Samsung A12 Glynis Deirdre Barry ***

Re our conversation last week regarding the upgrade/downgrade of my phone.

As I said I would try to turn a negative situation into a positive outcome.

I went to Cell C last week and was asked to bring the phone in on Friday (25/2/2022) I was there early and was told to collect the phones in the early afternoon. When I returned I was told the transfer was incomplete and I would have to return on Monday (28/2/2022). I was told that the mechanism usually used for the transfer process was not functioning as there was no WiFi in the shop? I was assured that everything would be functional by Monday (28/2/2022).

At this point I was still using the A20. I returned to Cell C today at about 1130am and was told that the Samsung lady was on her way- she would be able to assist with the rest of the apps and information that still needed to be transferred to the A12. I was asked to return to the store at 430pm.

Please note that from 1130am I was not able to contact anyone.

I returned to Westgate at the given time. I drove there and back in torrential rain.

When I got to the shop I was told that the transfer was incomplete- all I needed to do was keep the two phones together and when things were complete I could just transfer the sim cards to the A12 and all would be fine.

On my way out I had a chat to the OPPO rep in the shop- he told me that he had initiated the transfer and I should charge the phones. I started that both were 100% that morning. His comment- well then things should be okay.

Well things weren't working in my favour, I arrived home after 5pm put the phones together, checked on them several times, things were working. I sat down and waited. It was getting late and I'd had no contact with anyone for over 6 hours!

Next thing there was a frantic knock on my door ( I live in a retirement village with a frail care) one of the nursing staff came to see if I was okay, as a very good friend was extremely worried about me as I hadn't been in touch during the day.

I went to the phones to discover that the A20 had "died" - the transfer had stopped! I proceeded to charge the phone and was able to contact my friend who also contacted my daughter to assure her that I was okay.

This mess isn't over- the A20 is working but is slow, I can't do anything with the A12.

Do you have a solution to this problem. I have absolutely no inclination whatsoever to return to CellC Westgate.

I wait for a response from you on this issue.

Regards Glyn Barry

This is what i marius ******tze posted on hello peter

Good Day

I am writing this review on behalf of Glyn Barry Cell Phone ********** Cell C Email *********** Loyal Cell C client for years

Glyn Barry is an elderly lady that stays in a retirement village The only contact she has with the outside world, her family and friends is her cell phone from cell c

Glyn Barry has been a loyal customer of cell c for many years.

She has received numerous up-grades etc.

But The last upgrade. She phoned in and the upgrade was arranged over the phone and delivered to her door step A very nice jester from cell c Saving her time money etc. to renew her cell c new contract. Very professional she thought

But Cell C upgraded her contract with a down graded phone Yes, a downgrade phone. The new down graded phone was not compatible with her old phone. Hence when she tried to transfer from the old phone to the new downgraded phone it was not possible. So the new downgraded phone is laying doormat in its box delivered by cell c. The new phone that was suppose to be an up grade is a down grade. She now continues to use the old phone, with the new downgraded phone still left in the box it arrived with.

But That's not the end. Cell C increased her monthly payment for the new two year contract and the new downgraded phone, for the last 5 months. Yes, 5 months that's how long it has taken to sort out this problem and situation. 5 months of increased payment with no solution to the problem. 5 Months of extra payment for a new contract and a DOWN GRADED phone.

I have spent so much time and effort with Cell C to resolve this issue Emails to everyone and Cell C Phone calls, over and over again Reference numbers from Cell C etc. ********** etc. so many, not worth mentioning.

Numerous people have been contacted and there has been contact with Cell C But That's where it has ended. Cell C is aware of the problem, but then silence.

I have sent emails to all at cell c The only person I could not get hold of was the CEO of cell C One email I sent contained 6 email addresses I searched for on the cell c web site to try and get some help for this lady

But We are still waiting, five months later, yes five months......

How can a service provider like Cell C treat a client this way. Cell C has advertised that they are the Cell Phone company of the future. Is this fair and realistic to treat a lady, an old age pensioner this way.

There is truly no excuse for a five month delay to sort out this situation and sort the problem out.

All Mrs. Barry wants is a phone, that is equal to the one she has, or an UPGRADE to the one she has at the moment. Is it really that difficult to understand.

I will spend the rest of my life telling the world, acquaintances, family and friends about cell C. Best they avoid cell C completely and get another cell phone provider.

There are truly no words to explain how bad and how sad this situation is.

WARNING Stay away from Cell C A company that does not take their clients into consideration at all. Go to VODACOM and MTN you will get much better service and loyalty.

Thank you Marius ******tze Loyal MTN Client **********

This was my reply from Cell C

Business reply Cell C's reply: 17 Feb 2022, 20:40

Good day Marius

Thank you for contacting us.

The matter will be investigated and rectified. We apologize for the unpleasant experience.

But we still wait for the situation and problem to be resolved

Please note reply from Cell C 17 February 2022 It is now the 1st March 2020 12 DAYS LATER And Mrs Barry is still in the same situation and living the nightmare

I am now being forced to take this matter to another level News papers, carte blanche, legal etc. I truly do not care anymore where i have to go to or what resources i have to use Help the elderly lady.

How long is Cell C going to let a loyal elderly client like Mrs Barry still going to suffer this nightmare

A nightmare I am sure you do not want to have to go through or live with on a daily basis 12 DAYS AND COUNTING

Please advise, OR GET SOMEBODY TO ADVISE AND PLEASE HELP.