LP
Leanna P
1 reviews | Active since Dec 2020
20 Dec 2020, 13:34
Cell C
I do have 6 active contracts with Cell C. My debut order date is the 25 of each month. While I am busy with shopping 70 km from home my account is debited with R2644 for Cell C on a Sunday morning without permission. Ten phone calls later and not Cell C or Fnb is able to assist. I am stuck in a different town without any money. Single parent with a 10 year old boy. Is this a way to treat your lojal Customers during the festive season ? Can any body assist because the mentioned is not human and how can Cell C not be able to assist ? When I get home this will be reported to the consumer board and I am keeping Cell C responsiable for all cost.
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Replies (3)
Cell C's replyOfficial
20 Dec 2020, 13:59Hi Leanna
Thank you for contacting Cell C.
We have received your query and it has been escalated to our Support Team for assistance. One of our consultants will contact you.
^MM
Thank you for contacting Cell C.
We have received your query and it has been escalated to our Support Team for assistance. One of our consultants will contact you.
^MM
Cell C's reply20 Dec 2020, 13:59
Official
Hi Leanna
Thank you for contacting Cell C.
We have received your query and it has been escalated to our Support Team for assistance. One of our consultants will contact you.
^MM
Thank you for contacting Cell C.
We have received your query and it has been escalated to our Support Team for assistance. One of our consultants will contact you.
^MM
LP
Leanna P's updateReviewer Update
20 Dec 2020, 14:19How is it possible to debit my account on a Sunday, but no assistance to resolve disputes on a Sunday. Therefore this is not acceptable because there's no way home for me as the electricity is also off in my hometown amd nobody can assist. Cell C this is not an human way to treat any customer.
LP
Leanna P's update20 Dec 2020, 14:19
Reviewer Update
How is it possible to debit my account on a Sunday, but no assistance to resolve disputes on a Sunday. Therefore this is not acceptable because there's no way home for me as the electricity is also off in my hometown amd nobody can assist. Cell C this is not an human way to treat any customer.
LP
Leanna P's updateReviewer Update
20 Dec 2020, 15:02Please note that I also lodged an case at the Consumer Board,
LP
Leanna P's update20 Dec 2020, 15:02
Reviewer Update
Please note that I also lodged an case at the Consumer Board,