Cell C

I paid up my fibre account on the 13th of September 2021, did an immediate payment, sent through proof of payment to the collections dept. The consultant confirmed that the pop was received and the payment is reflecting in the account. I explained that I used my name instead of the account number and when I emailed all the information through, I included my acc and ID in the body of the email. Today, over 2 months later, the payment hasn't been allocated, i have made over 20 calls to cell c customer care and fibre department and nobody can assist me in rectifying my account. Countless email to creditors queries, account queries, and cell c support, no return emails, no calls, nothing. They have also sent this to the credit bureau saying it is still outstanding as well. so now I have been blacklisted by people who are so ***********, they cannot even allocate a payment over 2 months later, even after receiving all the required information. I also got an sms asking if they did a great job resolving my query?!! what a ****** joke!!