JM
Johannes M
1 reviews | Active since Jul 2015
11 Feb 2021, 14:56
Cell C(****)
I don't have network coverage since yesterday. I logged a call for the issue to resolved. I followed it up again today, only to be told I will have to wait 24 working hours. Last month it took them 7 days to refund my account with R16. When you call the Call Centre you you are dealing with government workers ,it is how pathetic their service is. I am on the verge of porting my number to another network. I want my query to be solved today
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
11 Feb 2021, 15:32Good day Johannes
Thank you for writing to us.
Apologies for any inconvenience caused. We are improving connectivity and your customer experience by enabling roaming on our partner’s network.
Kindly set your network settings on "Automatic", activate Data Roaming, restart your device and test.
Kindly send us a private message if the issue still persists so we can assist you.
^NZ
Thank you for writing to us.
Apologies for any inconvenience caused. We are improving connectivity and your customer experience by enabling roaming on our partner’s network.
Kindly set your network settings on "Automatic", activate Data Roaming, restart your device and test.
Kindly send us a private message if the issue still persists so we can assist you.
^NZ
Cell C's reply11 Feb 2021, 15:32
Official
Good day Johannes
Thank you for writing to us.
Apologies for any inconvenience caused. We are improving connectivity and your customer experience by enabling roaming on our partner’s network.
Kindly set your network settings on "Automatic", activate Data Roaming, restart your device and test.
Kindly send us a private message if the issue still persists so we can assist you.
^NZ
Thank you for writing to us.
Apologies for any inconvenience caused. We are improving connectivity and your customer experience by enabling roaming on our partner’s network.
Kindly set your network settings on "Automatic", activate Data Roaming, restart your device and test.
Kindly send us a private message if the issue still persists so we can assist you.
^NZ
JM
Johannes M's updateReviewer Update
11 Feb 2021, 18:29Thank you for your response. I was helped by someone, not in your call centre. Still I am going to port my number, which I had for a decade with your company. You are trying to improve for a very longtime. Hope you get it right.
JM
Johannes M's update11 Feb 2021, 18:29
Reviewer Update
Thank you for your response. I was helped by someone, not in your call centre. Still I am going to port my number, which I had for a decade with your company. You are trying to improve for a very longtime. Hope you get it right.