CELL C!!🤬🤬🤬

CELL C!!🤬

I'm done with Cell C

They are quick to assist you with a contract . But to close the contract is a whole nother story .

So my father passed away last year July! And I phone them to asked for assistance of what to do to stop the contract because I don't want to take over the contract!

First of all customer service told me to go to my nearest Cell c store to do so!

Went in and they told me no they are not going to assist me because I Need to do it over the phone! So I did..sent through all the necessary documents as well as the proof of payment of the COB to stop the contract ..

Since August 2024 I have been getting NON STOP phone calls and messages to tell me there is a second contract. But there is not because that contract was stop 2 months before my father passed away !!

They keep on harassing me! I have sent through the evidence that the contract have been stop and that they have sent the conformation through that it's stopped on there side!

So to my knowledge and the phone calls that they "record for security and safety reasons " that they can't get now all of the sudden .it have been stop and that there was only the one cellphone contract that was active on my father's Name! Which I paid the COB week after he passed to stop the contract I did sent the proof of payment through and used the banking details they provided ..

Now the calm they have not received any documentation or payment !!

CELL C!!😡🤬🤬😡 Some one is not doing there job!!

I am not going to make another payment. For a contract that have been stopped ! I have proof of the phone call the call logs!

The fault is on your side not mine!

And please teach your customer service agents how to speak polity to the customers . And not to hang up the phone while the customers are still talking to them.

They are rude and if it doesn't go the way they want they either get sarcastic with you or hang up the phone 🤬🤬 When you phone again and ask to speak with that same agent .. Then you get the reply of sorry there is no one with that name working here or they will call you back and never calls back!!

I don't even want to give a one star review but unfortunately I have to otherwise I can't write the review