Cell C

In February I received a call from Cell C, a male person started talking to me about various free benifits that I could access as a Cell C customer. I explained I was not really interested but listened as I did not want to appear rude. "Get More" was eventually brought up by this person who went into quite a bit of detail, but at no time did he suggest a payment was ever required and at no time did I suggest that I wanted it at all. Shocked to find at my next Cell C invoice, charges for Joining "Get More" and a monthly fee, one at once and a further one for the next again month, total amounted to an increase in my bill of about R140. I visited my local Cell C shop who explained they could do nothing, I would need to call Get More myself. They gave me the number and I called. I explained I had never asked for this at all. I made the first call around the beginning of March. They explained that they would need to listen to the recording of the call and get back to me. I called again on the 11th March and again on the 18th. I was in a line of complainers I understood. I was told on the 18th that The call had been listened to and I had not requested or asked for the "Get More" service and a refund would take place. A person would call me from "Get More" to arrange this and compensation. I asked that they issue me with another bill and remove these charges. I was told they could not do that, and I would pay the bill as was and then I could claim it back. No one called me back!! On the 9th of April I called "Get More" gave them the three ref: numbers for my calls and asked when I might be refunded for this error/******** act? I was informed after waiting, that refunds took 30 working days to sort out and I might get my refund at the end of April 2020. I am extremely disappointed with Cell C. I have no idea who is running the "Get More" service but can only wonder how many poorer older folk have been duped in this manner and have not been able to chase it up as I have. I still do not have my money back yet, but suspect I will need to call them yet again. I will however look at reporting this to the ombudsman, and any other official office that needs to know what Cell C is upto.