DC
Dumisani C
1 reviews | Active since Sept 2020
02 Sept 2020, 12:57
Cell C
Hi, I bought a P40 Lite Phone from Cell C in the month of July. The LCD of the phone in question has incidental cracked due to attack by ******. I went to Huawei to get help and they told me that they can't help under their 100 day insurance plan which it my first time hearing about it and they send me back to my service provider (Cell C) and Cell C said no they never heard of it either that msg never been shared with them. Now I'm sitting with a very frustrating situation not knowing where to go who to speak to. Every one now is distancing on taking responsibility in ds regard. I have a list of email where these two Cell C nd Huawei are arguing about this.
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Replies (3)0
Replies (3)
Cell C's replyOfficial
02 Sept 2020, 13:16Hi Dumisani
You can book the device in for repairs at your nearest Cell C store. If you have insurance they will cover the costs and if the device is not insured we will assess it and contact you with a quote to pay.
^MM
You can book the device in for repairs at your nearest Cell C store. If you have insurance they will cover the costs and if the device is not insured we will assess it and contact you with a quote to pay.
^MM
Cell C's reply02 Sept 2020, 13:16
Official
Hi Dumisani
You can book the device in for repairs at your nearest Cell C store. If you have insurance they will cover the costs and if the device is not insured we will assess it and contact you with a quote to pay.
^MM
You can book the device in for repairs at your nearest Cell C store. If you have insurance they will cover the costs and if the device is not insured we will assess it and contact you with a quote to pay.
^MM
DC
Dumisani C's updateReviewer Update
02 Sept 2020, 20:05I dont have to pay anything. According to Huawei this phone in question if such incident occur they should fix it within their 100 day screen insurance which was supposed to be registered by me within 14 days of purchase.This information was not shared to me at the point of sale. I made few calls to Cell C after hearing about ds package still sales consultants together with Team leader Karabo Makhudu confirm that they knew nothing about this package.
DC
Dumisani C's update02 Sept 2020, 20:05
Reviewer Update
I dont have to pay anything. According to Huawei this phone in question if such incident occur they should fix it within their 100 day screen insurance which was supposed to be registered by me within 14 days of purchase.This information was not shared to me at the point of sale. I made few calls to Cell C after hearing about ds package still sales consultants together with Team leader Karabo Makhudu confirm that they knew nothing about this package.
Cell C's replyOfficial
03 Sept 2020, 07:34Hi Dumisani
We will contact you to try and resolve this.
^MM
We will contact you to try and resolve this.
^MM
Cell C's reply03 Sept 2020, 07:34
Official
Hi Dumisani
We will contact you to try and resolve this.
^MM
We will contact you to try and resolve this.
^MM