SS
Stefanus S
1 reviews | Active since Sept 2023
20 Sept 2023, 14:20
Cell C
My monthly subscription did not go off my account on time. So I made a payment at Pick n Pay for the full outstanding balance on 18 August 2023. Up to today my phone is still suspended. I even went to the Woodlands Cell C branch to ask for assistance two times already. They themselves call in to Cell C for assistance and can not assist me. I would not recommend Cell C to anybody again.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
20 Sept 2023, 14:44Good day Steph**** Franz Schreiber
Thank you for reaching out.
We have received your review regarding your billing
Kindly be advised we do have an EFT payment allocated on your line on the month of August , however your account is still in areas.
Would you like us to get someone to assist you with payment arrangements ?
Regards
NH
Thank you for reaching out.
We have received your review regarding your billing
Kindly be advised we do have an EFT payment allocated on your line on the month of August , however your account is still in areas.
Would you like us to get someone to assist you with payment arrangements ?
Regards
NH
Cell C's reply20 Sept 2023, 14:44
Official
Good day Steph**** Franz Schreiber
Thank you for reaching out.
We have received your review regarding your billing
Kindly be advised we do have an EFT payment allocated on your line on the month of August , however your account is still in areas.
Would you like us to get someone to assist you with payment arrangements ?
Regards
NH
Thank you for reaching out.
We have received your review regarding your billing
Kindly be advised we do have an EFT payment allocated on your line on the month of August , however your account is still in areas.
Would you like us to get someone to assist you with payment arrangements ?
Regards
NH
SS
Stefanus S's updateReviewer Update
20 Sept 2023, 15:53There is no arrears on my line. All amounts was paid. Your woodlands branch agent went to Pick n Pay today to ask them to correct their fault. They said that the problem will be fixed on Pick n Pays side. However send me a statement that reflect any arrears as I have requested various times before by making use of my email address you have on record.
SS
Stefanus S's update20 Sept 2023, 15:53
Reviewer Update
There is no arrears on my line. All amounts was paid. Your woodlands branch agent went to Pick n Pay today to ask them to correct their fault. They said that the problem will be fixed on Pick n Pays side. However send me a statement that reflect any arrears as I have requested various times before by making use of my email address you have on record.
Cell C's replyOfficial
20 Sept 2023, 15:56Please private the number we can reach you on.
^NH
^NH
Cell C's reply20 Sept 2023, 15:56
Official
Please private the number we can reach you on.
^NH
^NH