GG
Gerda G
1 reviews | Active since Jun 2024
01 Apr 2025, 18:38
CELL C ***********
I have downgraded my cell C packaged of mobile router and broadband router, now the amount is less with R700 but I have ZERO wifi on the mobile Broadband. I literally don't have the time to spend hours on the phone with cell C. Why is this always happening.
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Gerda G's updateReviewer Update
02 Apr 2025, 11:32This is specific to a Huawei B535 wifi router broadband router . This morning i was adviced by the call centre to go and buy a NON RICA'D sim from Pep or Ackermans to then do sim swap. I've been at 3 PEP stores and 1 Ackermans - they do not sell NON RICA'D sim cards. Now i phoned in, and told the advisor that Cell C needs to help. He basically kept on saying, they can not assist me, i need to go to shops and find one. Guys, it is 2025, technology is advanced, i work, and i do not have the time to run around to find a NON RICA'D sim card. I've been a customer for over 11 years, surely Cell C could resolve or try to proactively engage client and resolve the matter. Courier a sim card. Get the technical team involved to check on your side what is happening.
How is it possible that the SERVICE PROVIDER is not PROVIDING A SERVICE, rather sents customer around to resolve the issue herself. Legit, every single time i think i want to cancel with Cell C, i dont, and now, i know i should have. I am soooooooo fed up with Cell C~!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
How is it possible that the SERVICE PROVIDER is not PROVIDING A SERVICE, rather sents customer around to resolve the issue herself. Legit, every single time i think i want to cancel with Cell C, i dont, and now, i know i should have. I am soooooooo fed up with Cell C~!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
GG
Gerda G's update02 Apr 2025, 11:32
Reviewer Update
This is specific to a Huawei B535 wifi router broadband router . This morning i was adviced by the call centre to go and buy a NON RICA'D sim from Pep or Ackermans to then do sim swap. I've been at 3 PEP stores and 1 Ackermans - they do not sell NON RICA'D sim cards. Now i phoned in, and told the advisor that Cell C needs to help. He basically kept on saying, they can not assist me, i need to go to shops and find one. Guys, it is 2025, technology is advanced, i work, and i do not have the time to run around to find a NON RICA'D sim card. I've been a customer for over 11 years, surely Cell C could resolve or try to proactively engage client and resolve the matter. Courier a sim card. Get the technical team involved to check on your side what is happening.
How is it possible that the SERVICE PROVIDER is not PROVIDING A SERVICE, rather sents customer around to resolve the issue herself. Legit, every single time i think i want to cancel with Cell C, i dont, and now, i know i should have. I am soooooooo fed up with Cell C~!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
How is it possible that the SERVICE PROVIDER is not PROVIDING A SERVICE, rather sents customer around to resolve the issue herself. Legit, every single time i think i want to cancel with Cell C, i dont, and now, i know i should have. I am soooooooo fed up with Cell C~!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!