NM
Nomonde M
1 reviews | Active since Sept 2014
07 Jul 2017, 13:43
Cell Bad Service
<p>I have never in my entire life experience what I'm currently experiencing with Cellc,these people has no sense of urgence what so ever,after trying making contact with their legal department,eventually after lodging a complaint on Hello Peter Palesa called but failed to deliever,we have been waiting for paidup letter since Monday,this Palesa everytime she calls she promise to escalate to legal department,makes one wonder if the legal department even exists.</p>
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Cell C's replyOfficial
07 Jul 2017, 15:12Hi Nomonde
When we received your review on this platform, we acknowledged it with the aim of rectifying and resolving the matter amicably as we do for all our customers.
You logged your complaint on Wednesday and Palesa was requested to attend to your complaint. She called on that day to acknowledge the complaint and provided interim feedback the next day to the account holder where she advised that she was going to send a request to our finance department for a payment allocation. The payment has been allocated and today Palesa called and advised on a way forward.
Regards
Cell C | PN
Best regards,
Cell C's reply07 Jul 2017, 15:12
Official
Hi Nomonde
When we received your review on this platform, we acknowledged it with the aim of rectifying and resolving the matter amicably as we do for all our customers.
You logged your complaint on Wednesday and Palesa was requested to attend to your complaint. She called on that day to acknowledge the complaint and provided interim feedback the next day to the account holder where she advised that she was going to send a request to our finance department for a payment allocation. The payment has been allocated and today Palesa called and advised on a way forward.
Regards
Cell C | PN
Best regards,