CELL BAD CUSTOMER SERVICE

I had three accounts with cell c , two which I have settled . I have been contacting cell c trying to get a settlement discount because with the covid pandemic I have been having financial challenges. I have contacted several departments and I am sent back and forth with no one assisting me . I keep getting different stories that my account has been handed over to SSDA ,when i contact SSDA I am told that the account is till with cell c and when I contact cell c I am transferred to collections department which is not assisting me .