Cell ****

I recently took out a contract with cell c, and I hhad asked all the right questions, but one particular question was "will there be any surprise extra costs/debit orders going off when my debit date comes?" and the gentleman who assisted me said no, ill strictly pay R199 come debit date. then a few days later, R143 gets debited from my account by cell c, and by this time there is no money in my account, as I was not expecting any debit orders to go off, already paid all my accounts, this made my cheque account to be in a negative, meaning I will have to pay bank charges for the bounced debit order and the amount of the debit order which came to R289. I am livid because when I phoned Cell C re the matter, the consultant said, it was a test fee (testing if there is money in the account, then it would be paid back to me), and I should have been told about it, which I wasn't. I feel that celle c should be responsible in paying the bank charges for their recklessness and lack of informing me as a client, who insisted she be told about any surprise/unexpected debit orders. Someone should shut down this business its a damn shame to humanity! it exploits its customers to the core, I have never heard of anyone who doesn't complain about Cell C, including myself. the first consultant who did not give me correct information is Thabo from the head office, bad service I say.