jL
john L

1 reviews | Active since Nov 2016

07 Nov 2016, 20:18

cell at it again

<p>as i predicted ,i was not surprised when i receive my phone today without being fixed.when i ask the guy why, he told me that you guys(repair dept) say i must first switch off the find my i phone before you fixed it.my question now is,how can i switch it off because the the phone does not want to switch on because it does not wanna charge?i did send it back again to you. if you want the password of find my i phone i can provide it to you.but one thing for sure i will keep on sending this email until you fixe my phone or i will stop the debit order.you guys are useless.</p> <p> ********** 215</p>

0
Replies (10)
Cell C
Cell C's reply08 Nov 2016, 07:19
Official

Thank you for posting to us.

One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Best regards,

jL
john L's update08 Nov 2016, 22:15
Reviewer Update

im still waiting for the so called "apology". anyway what can you expect from cell .Anyway i did manage to deactivate the find my phone feature using my i cloud. i just wonder what will be your next excuse now.im 100 percent sure you will come up with something. you guys are really pathetic.you cannot write cell c and customer setrvice in one sentence.this is my last relationship with cell c.

john

********** 215

Cell C
Cell C's reply09 Nov 2016, 09:18
Official

Danielle could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

Best regards,

jL
john L's update14 Nov 2016, 20:28
Reviewer Update
Im still waiting.it will be almost a month now without my phone.i did deactivate the find my iphone.so whats the delay now.or are u guys figuring another excuse.
Cell C
Cell C's reply15 Nov 2016, 09:37
Official

Danielle has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Best regards,

jL
john L's update15 Nov 2016, 10:07
Reviewer Update
Hi Danielle Im sick and tired of this useless network. What kind of nonsense is this.my phone is credited.i went to the shop to collect my phone but your head office guy(khosi& lunghelo)say i must wait for the for the phone to be dilivered in the shop.and its gonna take two weeks.now its lmost months without my phone.what nonsese is this.danielle you told me i must go to the shop where i handed my phone for a repair to collected a new one.but those guys at your head office they are telling me bull****.i waisted almost an hour in cell c shop trying to explain to them but no luck.now i want it to be delivered direct im my work.useless network ever.your service sucks big time
jL
john L's update15 Nov 2016, 13:00
Reviewer Update
Im waiting for my phone
jL
john L's update15 Nov 2016, 18:38
Reviewer Update
"Go to the shop where you handed- in your phone they will give you a new as you have been credited with a new phone".thats what you danielle said to me ealier this morning.guess what im still waiting for my new phone even now.whats the issue with you cell c staff.i stand at your cell c shop at riverside mall(nelspruit) for almost an hour today still trying to phone your customer service.i spoke to lungelo and khutso both o them they say i must wait for you(head office) to send me a new phone while the branch do have the phone in stock.what kind of service is this?you guys are pathetic,***********,useless network i have ever seen.u have credited me with a new phone but still i dont have a phone even right now.your service sucks big time.come month end you wont forget to deduct the monthly payment.i need my phone by close of business tomorow or else......useless network with useless staff and uselsess service
jL
john L's update16 Nov 2016, 10:52
Reviewer Update
Still waiting for your reply.are u guys running out of airtime?cell c sucks
Cell C
Cell C's reply16 Nov 2016, 14:42
Official

Danielle has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN

Best regards,