Cell and *****ulant Insurance through Hollard

What a horrible experience once again with Cell C - my insured phone was ****** and the claim was submitted. the details of the claim was captured incorrectly and after waiting for days for a response I had to keep calling to find out the status. when I called again today Senilisiwe just said "uhm" the phones are now going unanswered. I think they have a reached a new low in customer as I am so appalled and disgusted that I am rendered speechless.