CN
Charity N

1 reviews | Active since Aug 2019

08 Apr 2024, 18:30

Cell 💩

So,this is what my issue with Cell C has boiled down to….the last time I received a call from a Thabang or something who after pain stakenly trying to explain what he is asking me to do the router doesn’t have the options he kept yapping about at some point I felt he thinks I’m lying but clearly the settings he was looking at and what the router can actually do were world apart. But he felt maybe I’m either dense or I’m lying…fine then seeing that the router settings changing wasn’t working he said to take out the SIM card and put it into another device. Ok,I again explained like I would someone with a mental capacity of a rock that 1,I have two extra routers. They are new and I have tried putting the sim in them but because it seems the sim is locked to it’s original router,obviously it doesn’t work in other ones. He then in his infinite wisdom said to put it in a phone,ok sounds great! Only problem is both mine and my spouse’s phones are one sim only iPhones locked on the networks we bought them from which obviously isn’t Cell C. And further explained that my the contract phone we took with Cell C was ****** and we reported it to them and requested our contract to give to the police which to this day we haven’t received.

So now here we were without any device to put on the sim in and was told verbatim that they cannot help me. That without me having a device to put in a sim that decides to go out of it’s network something I’m not doing,they will not help me. Basically I was told to sit with bad internet connection whilst they take my money since it’s not their problem I don’t have a device. For weeks the network has been hurtful,and I cannot call customer service since I don’t have a Cell C number to call with,which means I must use my hard earned money and buy airtime to be able to call only to be told to basically F off. I cannot contact them on messenger like I used to because I got blocked for cursing! Which I definitely did and would probably do again because until you pieces of 💩 understand my frustration and actually fix this issue I’ll curse everything I come across….sun human or not! Yes I called you sub humans because much as you claim to be humans you aren’t! You are pathetic excuses of what that is……

It literally took me 30 minutes to be able to connect long enough to post this,probably will take a lot longer to get through and take even longer to receive feedback of you being condescending *****s!

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Replies (6)
Cell C
Cell C's reply08 Apr 2024, 19:12
Official
Dear Charity N,


Thank you for contacting us regarding the service you experienced on our network.

We sincerely apologize for the frustration and inconvenience this has caused you. We have escalated your query to our social media support team for urgent intervention. They will thoroughly investigate the issue and work to resolve it as quickly as possible.

Please be assured that we take your concerns seriously and are committed to resolving them to your satisfaction.


Kind regards,
Cell C | NZ
CN
Charity N's update09 Apr 2024, 08:16
Reviewer Update
What is it that is still being investigated? And you going to still take me back to the same people who said to me they will not help me because I don’t have a device to put in the SIM card I took no part in changing it’s network. And you have the same Ofentse I officially asked to not speak to again because what annoys me is that she knows my issue and every single time acts like I’m having two heads. Only for the same Ofentse to tell me she will escalate to network department that already said they will not help. Im again will get a call probably if I’m lucky next week if I continue posting on here because that’s the only time you people will get of your behinds to not do literally nothing!
You have effectively failed to fix my issue in 2 years,and refused to let me out of this contract because I’m holding my end of the bargain but you essentially making me pay out of pocket for your shoddy network. I did not take it out of its network,and whatever it is you believe I did to now put this on me for supposedly having my network on roaming or not roaming even after the same Ofentse tried and failed to remove it from whatever setting it was on! I know we about 2 months or so from the end of this contract and don’t think I’m quietly going to just let it end. Oh no….those I’m authority will know about what ****mers you truly are. And I repeat,I will do my hardest in my capacity to inform people of what a terrible network you people are. I should have realised when I saw your devices and SIM cards selling so poorly in our store! People are being aware and I certainly will make sure they do! I know I won’t bring a whole organization down but I sure as hell will chip at it
CN
Charity N's update10 Apr 2024, 20:06
Reviewer Update
So as expected,nothing new with Cell C ….im assuming they are still hard at work investigating by themselves and I’m clearly not needed for them to investigate my issue. In the meantime,tonight I’m not watching tv again as per usual because the router says all is well but my connection obviously is non existent. Thank you Cell C for being so great and not fixing my issue,truly it’s just been awesome paying you for nothing!
CN
Charity N's update11 Apr 2024, 12:10
Reviewer Update
Inform me at every step of the way? Is that what you are saying? Which step has been taken so far? Let me ask that,what steps has been taken when for weeks I have been complaining? I’d like to know those steps please
CN
Charity N's update11 Apr 2024, 16:44
Reviewer Update
Update,not solution? What are you updating me on? I don’t want an update I want a solution….I want the matter fixed not someone calling me in a month if I’m lucky because I’m such a priority to you it takes a whole month to get a response from your stupid support team that knows not what the word means! What exactly is taking them so long if I’m such a priority? My recent complaint was made literally beginning of this week,the week is ending and I am yet to get any solution…note how I’m saying solution not a condescending call to make me out to be the dumb one who chose to pay you to be so laxed and block me from the internet I pay you for!

Let us out of this contract for heavens sake it has been proven beyond a shadow of doubt at this point that you cannot fix this. Almost 2 whole years…every single month if not every week I’m complaining. If this issue could be fixed it would have been by now if you were remotely competent or capable to do so! Just because you keep lying about escalating my matter doesn’t mean anything is being done! You are all talk but action dololo! Let us out of this contract you failed dismally to fulfill! This isn’t our fault but you are making us pay for your mistakes anyway! Make it make sense for **** sake!
Cell C
Cell C's reply16 Apr 2024, 13:58
Official
Dear Charity Nkadimang

Our team has been attempting to contact you to no avail, please provide an alternative number and convenient time to contact you.

Regards
Cell C | NH