SN
Shane N

1 reviews | Active since Jul 2015

08 Jul 2015, 10:48

CELL *** QUERY NO.s 724372, 708169, 730314

I reported to CELL C (above ref.nos.) and MTN (REf ***5) via email on 5 Jun 15 that my monthly bill of R89 over the last couple of months had gone from R89, - R588 to R1700 and R2500 and that these bills were blatantly incorrect, as my ipad for which this sim card is used has not changed in its daily or monthly usage. The bill should be for R89 which is for the 2GB per month. These monies have been paid for via debt order. My latest bill after my complaint has now been reduced to R89, which confirms what I suspected that either my was not being billed fore the 2GB or the account no. *** was being used by somebody else, but definitely not the usage from my Ipad. I then followed up with emails, on 9 Jun and 11 Jun 15, and more telephonic calls and have received no response & explanation.<br> Autopage owes me money for all the months where I have been billed in excess of the R89 and I request that it be paid back into my banking account. I am a pensioner and cannot afford to pay in excess of the R89. I request a through investigation on this matter and a written reply from CELL C.

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Replies (1)
Cell C
Cell C's reply08 Jul 2015, 14:59
Official
Hello Shane Newman,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication soon.

Regards
Cell C | PN