CK
Corne K
1 reviews | Active since Sept 2022
04 Oct 2022, 11:21
CelC Bad Service
Second Hellopeter Review
11 days with No Network problems and this is the email that you send me.
"Thank you for contacting Cell C We have received your query regarding network issues . We sincerely apologize for the inconvenience and delay in resolving your query. Kindly be advised that your query with reference number *** has been escalated to networks department for further assistance .Should you have any queries please contact customer care on 084 135 free from a Cell C number " Regards Cell C Written Correspondence
Helpful (0)
Replies (8)0
Replies (8)
Cell C's replyOfficial
04 Oct 2022, 13:19Good day Corne
Thank you for reaching out to us.
Please accept our sincere apologies for the unpleasant service experienced.
Kindly note that our Network Team is working on your query.
^SM
Thank you for reaching out to us.
Please accept our sincere apologies for the unpleasant service experienced.
Kindly note that our Network Team is working on your query.
^SM
Best regards,
Cell C's reply04 Oct 2022, 13:19
Official
Good day Corne
Thank you for reaching out to us.
Please accept our sincere apologies for the unpleasant service experienced.
Kindly note that our Network Team is working on your query.
^SM
Thank you for reaching out to us.
Please accept our sincere apologies for the unpleasant service experienced.
Kindly note that our Network Team is working on your query.
^SM
Best regards,
CK
Corne K's updateReviewer Update
04 Oct 2022, 21:48Cell C's reply:
29 Sep 2022, 15:44
Hi Corne Kannemeyer
Thank you for reaching out.
The mater was escalated yesterday and is still with the network team.
The turn around time is 24-48 working hours . You will be contacted.
How many working days do you still NEED?????
Above was your message sent on 29 Sep 2022.
29 Sep 2022, 15:44
Hi Corne Kannemeyer
Thank you for reaching out.
The mater was escalated yesterday and is still with the network team.
The turn around time is 24-48 working hours . You will be contacted.
How many working days do you still NEED?????
Above was your message sent on 29 Sep 2022.
CK
Corne K's update04 Oct 2022, 21:48
Reviewer Update
Cell C's reply:
29 Sep 2022, 15:44
Hi Corne Kannemeyer
Thank you for reaching out.
The mater was escalated yesterday and is still with the network team.
The turn around time is 24-48 working hours . You will be contacted.
How many working days do you still NEED?????
Above was your message sent on 29 Sep 2022.
29 Sep 2022, 15:44
Hi Corne Kannemeyer
Thank you for reaching out.
The mater was escalated yesterday and is still with the network team.
The turn around time is 24-48 working hours . You will be contacted.
How many working days do you still NEED?????
Above was your message sent on 29 Sep 2022.
CK
Corne K's updateReviewer Update
05 Oct 2022, 11:36Day 13 and still no help from CelC.
I am losing lots of work and income and the next step is to contact my atterney. Pls help me.
I am losing lots of work and income and the next step is to contact my atterney. Pls help me.
CK
Corne K's update05 Oct 2022, 11:36
Reviewer Update
Day 13 and still no help from CelC.
I am losing lots of work and income and the next step is to contact my atterney. Pls help me.
I am losing lots of work and income and the next step is to contact my atterney. Pls help me.
Cell C's replyOfficial
05 Oct 2022, 21:51Hi Corne
24-48 working hours is 3 Business days. You will be assisted.
^NH
24-48 working hours is 3 Business days. You will be assisted.
^NH
Best regards,
Cell C's reply05 Oct 2022, 21:51
Official
Hi Corne
24-48 working hours is 3 Business days. You will be assisted.
^NH
24-48 working hours is 3 Business days. You will be assisted.
^NH
Best regards,
CK
Corne K's updateReviewer Update
06 Oct 2022, 00:36I got a case number on 29 September. It is now 4 working days and you still give me the 3 Business days. You cant even count. Bad service fix my problem.
CK
Corne K's update06 Oct 2022, 00:36
Reviewer Update
I got a case number on 29 September. It is now 4 working days and you still give me the 3 Business days. You cant even count. Bad service fix my problem.
Cell C's replyOfficial
06 Oct 2022, 07:11Dear Corne,
We understand your frustration. Your case has been escalated externally for further investigation.
Once there is feedback from the Technicians, we will sure share it with you. We apologize for the delay.
^NZ
We understand your frustration. Your case has been escalated externally for further investigation.
Once there is feedback from the Technicians, we will sure share it with you. We apologize for the delay.
^NZ
Best regards,
Cell C's reply06 Oct 2022, 07:11
Official
Dear Corne,
We understand your frustration. Your case has been escalated externally for further investigation.
Once there is feedback from the Technicians, we will sure share it with you. We apologize for the delay.
^NZ
We understand your frustration. Your case has been escalated externally for further investigation.
Once there is feedback from the Technicians, we will sure share it with you. We apologize for the delay.
^NZ
Best regards,
CK
Corne K's updateReviewer Update
09 Oct 2022, 16:18Day 17 and still can't make or receive calls. Still liaising with your technicians?????
Worst service ever.
Worst service ever.
CK
Corne K's update09 Oct 2022, 16:18
Reviewer Update
Day 17 and still can't make or receive calls. Still liaising with your technicians?????
Worst service ever.
Worst service ever.
Cell C's replyOfficial
10 Oct 2022, 09:09Good day,
We have escalated the matter to management as the query is taking longer than expected. Please bear with us while we have this resolved.
^TN
We have escalated the matter to management as the query is taking longer than expected. Please bear with us while we have this resolved.
^TN
Best regards,
Cell C's reply10 Oct 2022, 09:09
Official
Good day,
We have escalated the matter to management as the query is taking longer than expected. Please bear with us while we have this resolved.
^TN
We have escalated the matter to management as the query is taking longer than expected. Please bear with us while we have this resolved.
^TN
Best regards,