Cel phone upgrade issue

On the 19 March 2016, I, together with my son walk in Cell C centre at Wonderpark to make a cell phone contract upgrade for the fourth time (Number ***). We explained our cell phone needs to her and she nicely outlined available packages suited for my son. She finally advised on Huawei P58. Son undecided, I told her to give us a chance for my son to think about it first. We went out for about ten minutes and came back after him making up his mind. She said the phone is out of stock. I thought she was joking and later realized she meant it.<br> I humbly requested her to check the nearest Cell C walk in centres with phone availability on the system. She said it is impossible to do that with their system on a Saturday, we rather check numbers on the Cell C magazine and phone the centres ourselves, using our phone. On asking why she does not do that for us, she said we should ask her first, then she will do it. I then said, ' sister, please phone and check where we can find the phone nearby'. She then said ' now I can go and do it for you'. Freaked out, I felt I am enough and did not want to engage with her any further. My son took over engaging with her because he was despe