JS
Johannes S
1 reviews | Active since Nov 2014
09 Mar 2021, 10:26
Cel C Fibre
So cell c cancelled my subscription without my consent and when I reached out to them I was informed that VUMA tel deleted my line from their services. After numerious number of calls that average an hour long I was told that the Vuma guys will come and check my installation. Vuma tel said everything is fine on their side. Now when I go back to cell c I was told that my profile is actually deleted from their side so I asked them to please fix the problem so that I can carry on working from home because I use these services that I pay for, for work. After a whole month and three weeks struggling to get my services up and running I get sent pillar to post. When I ask them to cancel my subscription because they cannot help me I get told that I must pay the claw back fee?? what does that mean? so I must carry on paying for a service that I am not getting? Someone please help with this.
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
09 Mar 2021, 11:20Good day Johannes
Thank you bringing this matter to our attention.
We will follow up and revert to you. Apologies for the unpleasant experience.
^NT
Thank you bringing this matter to our attention.
We will follow up and revert to you. Apologies for the unpleasant experience.
^NT
Best regards,
Cell C's reply09 Mar 2021, 11:20
Official
Good day Johannes
Thank you bringing this matter to our attention.
We will follow up and revert to you. Apologies for the unpleasant experience.
^NT
Thank you bringing this matter to our attention.
We will follow up and revert to you. Apologies for the unpleasant experience.
^NT
Best regards,
Cell C's replyOfficial
09 Mar 2021, 17:42 Please be advised an activation order has already been placed, however we notice the account is in arrears.
^MM
^MM
Best regards,
Cell C's reply09 Mar 2021, 17:42
Official
Please be advised an activation order has already been placed, however we notice the account is in arrears.
^MM
^MM
Best regards,
JS
Johannes S's updateReviewer Update
22 Mar 2021, 18:46So my services were restored a day after my post here.. after a couple of days I received an email demanding that I pay or else they will cancel my subscription fair enough I paid. After a couple of days my connection has been going up and down. I honestly don’t understand how you ask me to pay for a service that you are failing to provide!!! What do I need to do for you to give me the service that I deserve as a customer? Can I get someone to assist me in canceling my contract with you guys as not expect me to pay for any claw back since you are not meeting our agreement?
JS
Johannes S's update22 Mar 2021, 18:46
Reviewer Update
So my services were restored a day after my post here.. after a couple of days I received an email demanding that I pay or else they will cancel my subscription fair enough I paid. After a couple of days my connection has been going up and down. I honestly don’t understand how you ask me to pay for a service that you are failing to provide!!! What do I need to do for you to give me the service that I deserve as a customer? Can I get someone to assist me in canceling my contract with you guys as not expect me to pay for any claw back since you are not meeting our agreement?
JS
Johannes S's updateReviewer Update
22 Mar 2021, 19:02As it is right now the line is down... I must pick up my phone and call the call centre and hope that I get assisted that is going to be a good hour on the phone trying to configure the line. Wow Cell C.
JS
Johannes S's update22 Mar 2021, 19:02
Reviewer Update
As it is right now the line is down... I must pick up my phone and call the call centre and hope that I get assisted that is going to be a good hour on the phone trying to configure the line. Wow Cell C.