1 reviews | Active since Aug 2021
I have had enough of Cell C, I bought a phone in June and it was network locked to Cell C, which was not communicated from Ackermans, but Ackermans was able to help. I went to Cell C Fourways Mall where they explained that in order to unlock the network I need to purchase R150 which I did. on The 10th of August I bought the airtime, the following day I then went to Cell C Rivonia, where I explained the problem and the gentleman there called Cell C customer care or whoever he called at Cell C to unlock the network, before leaving he said I should not use the airtime until Cell C has deducted the airtime, the next day now on the 12th of August I then proceeded to check if the network was unlocked and the airtime had been deducted which it had still not been deducted. I had sent an email more than 2 weeks back and only today (17th of August) did they call me...Slow service. Fast track now to the 16th of August, I decided to check the airtime to find there is R98.43, how this is possible I don't know, I then called Customer service in the evening to give me an explanation, only to be told they didn't deducted the money to unlock the phone and that the reason why I now have R98 is because the number is subscribed to things, funny enough it is subscribed to Cell c things lol smh, so Cell C subscribes your number without your knowledge and then wants to say its the user of the phone that subscribed what BS!!!!! So I was told to block my number and unsubscribe, which I then did, but guess what when Cell C calls me today (17th August), my airtime is now R90 lol what a joke wow......I will not buy R150 airtime for the network to be unlocked again because this should have been done the same time. I will go to head office, because this is BS and I have been struggling since June with this!!!! Still no help!!!! Cell C is such a pathetic network, Google reviews testify to the utterly bad service and experience with the network
Best regards,
Best regards,
Best regards,
Best regards,
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