CEEL C FIBRE SALES GIMMICK

Hi there,

Who can I speak to as I am absolutely not happy with the fibre optic service that we have received

The sales agent advised that this doesn’t compare or come close to LTE, however I have not yet experienced full speed download

It has literally been a downgrade from LTE of which I get speeds up to 33 – 36mbps. With fibre optic I experience 16 – 18 on a good day. for the past week i have been getting speeds of between 0.2 - 3mbps.

I have now tested this internet for the past two months and it’s not what I have been sold or expected

Please have this reviewed as a matter of urgency as the sales agents words was just another sales gimmick for us to buy into this product.

We were also advised that we would get stable uninterrupted speeds of which I am yet to experience

I have mailed the agent 11 days ago and still awaiting a response. She also advised when we took out the contract that she will be our agent going forward and any issues we have she will respond to immediately.

I will have the debit order reversed as of this month as it seems that I need to run after cell c. This is my last attempt

I do not want anything to do with cellc and their fibre product, therefore I want to cancel my subscription as I was sold a product falsely

I advised the agent at least 10 times that we do not want this product unless it out performs the LTE, which is when she said. It doesnt come close.