AP
Amanda P

1 reviews | Active since Mar 2013

29 Feb 2016, 09:24

CAUTION! BEFORE SIGNING UP WITH THEM! USELESS!

I ALWAYS struggle with Cell C.. ALWAYS!!!! Actually since the first day... My 2 year contract is almost done..... I registered on the self service. But surprise surprise! If you phone 140 there's no option for self service. So the 'clever' consultant had to put me through to self service. She could not even manage to do that!!! After 5min of holding on, I gave up. <br> <br> The previous time I asked a consultant to increase my limit, and she said O.K. and it did not happen. So I phoned again, and the next one said, \O, it was not done, but I'll do it\". And again, it did not happen! <br> <br> USELESS!! USELESS!! USELESS!! And it's almost account time, so think I'll probably write again next week!!<br> "

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Replies (1)
Cell C
Cell C's reply29 Feb 2016, 09:49
Official
Hello amandapretorius,

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards
Cell C | PN