Cashback Still not Paid

Good morning,

With the feedback received it was stated that I did not receive my cash back because I app**** for a 18 months contract and not 24 months which is apparently the requirement. According to me both contracts that I app**** for were suppose to be on a 24 month contract. Why would I have app**** for a 18 month contract and forfeit the cash back.

In line with the above I refer you to your promotional brochure for December, page 14: I app**** for the sim only Pinnacle 600 at R499 with a R5000 cashback including the extra minutes and sms. On that section it does not make any reference to the contract duration so to try and play the card that I am in the wrong is ********* and would in my opinion be false advertising.

I am kindly asking that this is resolved as a matter of urgency, on the 12th of January my complaint was apparently escalated, how long does it take?

We are 6 in our household (4 kids) and I would therefore like to take out more contracts with Cell C but if Cell cannot render the customer service expected I will take my business elsewhere.

If my issue cannot be resolved please cancel my contract with immediate effect without any cancellation penalty or I will refer the issue legally under the consumer protection act.

It is sad that I have to use a public forum to force you guys to speedily resolve the issue but it seems as if Cell C only responds when their creditbility is at stake in public.

Kind regards

Carl