KB
Keegan B
1 reviews | Active since Mar 2023
07 Nov 2024, 13:22
Case Number : *** Contract and ICASSA Referral
So from contractually AGREEING to paying subscription of R 647.00 with contract renew, my current invoice:
October R 918 - should be R 647 - AS PER CONTRACT November R 971 - should be R 647 AS PER CONTRACT *ear pods are still not in my possession so that is also unresolved
Sales consultant is dishonest, misrepresent information to client and at NO stage was there any mention of pro rata payment - i agreed on R 647 (several times on voice recordings)
I will now 1. Update Hello Peter on the regular 2. Submit complaint form to ICASA today 3. Email Jorge Mendes(CEO) & Salvador Francis (Exec Customer Exp) to bring this under senior management attention 4. Cell C team was unable to resolve a issue brought under their attention on the 07th October 2024 already (24 business days has passed)
I formally request the voice recordings to prepare for my ICASSA dispute. I will not stop until this is resolved to my satisfaction!!!!
Helpful (0)
Replies (5)0
Replies (5)KB
Keegan B's updateReviewer Update
07 Nov 2024, 14:12Kindly email me voice recordings as requested. This has been pending for 24 business days already, later i will be submitting ICASSA forms and tomorrow i will be email your CEO.
I will continue to update HELLO Peter and bombard your CEO mail box until this is resolved to my satisfaction - I will not go away nor will my voice silenced!!!
Cell C failed to inform me of all the information to make an informed decision - so Cell C can cover the pro rata and refund me the over debit and stick to what was AGREED - R 647 per month
I will continue to update HELLO Peter and bombard your CEO mail box until this is resolved to my satisfaction - I will not go away nor will my voice silenced!!!
Cell C failed to inform me of all the information to make an informed decision - so Cell C can cover the pro rata and refund me the over debit and stick to what was AGREED - R 647 per month
KB
Keegan B's update07 Nov 2024, 14:12
Reviewer Update
Kindly email me voice recordings as requested. This has been pending for 24 business days already, later i will be submitting ICASSA forms and tomorrow i will be email your CEO.
I will continue to update HELLO Peter and bombard your CEO mail box until this is resolved to my satisfaction - I will not go away nor will my voice silenced!!!
Cell C failed to inform me of all the information to make an informed decision - so Cell C can cover the pro rata and refund me the over debit and stick to what was AGREED - R 647 per month
I will continue to update HELLO Peter and bombard your CEO mail box until this is resolved to my satisfaction - I will not go away nor will my voice silenced!!!
Cell C failed to inform me of all the information to make an informed decision - so Cell C can cover the pro rata and refund me the over debit and stick to what was AGREED - R 647 per month
KB
Keegan B's updateReviewer Update
07 Nov 2024, 15:43Thank you for the response - it is open ended, no deadline date given and no commitment to give feedback by a certain date time.
As mentioned - please send me the voice recordings, you can email to ***. The recording are already available to yourself, as has been requested on a previous occasion. The recordings also confirm my stance on this matter
To be fair, i will afford Cell C till tomorrow 15:00 to resolve, thereafter i will proceed with points 2 & 3 as indicated in my initial correspondence.
As mentioned - please send me the voice recordings, you can email to ***. The recording are already available to yourself, as has been requested on a previous occasion. The recordings also confirm my stance on this matter
To be fair, i will afford Cell C till tomorrow 15:00 to resolve, thereafter i will proceed with points 2 & 3 as indicated in my initial correspondence.
KB
Keegan B's update07 Nov 2024, 15:43
Reviewer Update
Thank you for the response - it is open ended, no deadline date given and no commitment to give feedback by a certain date time.
As mentioned - please send me the voice recordings, you can email to ***. The recording are already available to yourself, as has been requested on a previous occasion. The recordings also confirm my stance on this matter
To be fair, i will afford Cell C till tomorrow 15:00 to resolve, thereafter i will proceed with points 2 & 3 as indicated in my initial correspondence.
As mentioned - please send me the voice recordings, you can email to ***. The recording are already available to yourself, as has been requested on a previous occasion. The recordings also confirm my stance on this matter
To be fair, i will afford Cell C till tomorrow 15:00 to resolve, thereafter i will proceed with points 2 & 3 as indicated in my initial correspondence.
KB
Keegan B's updateReviewer Update
11 Dec 2024, 14:55Matter still not resolved. I am now invoiced R971.00 with my December invoice and it should be R647.00 as agreed in the call recording.
You had several opportunities to resolve this matter, i even emailed Mandisa Zumani directly however was told lines are down and cant call - really!!!!
I suggest you sort this out, as Cell C is going against the terms of our AGREED CONTRACT
You had several opportunities to resolve this matter, i even emailed Mandisa Zumani directly however was told lines are down and cant call - really!!!!
I suggest you sort this out, as Cell C is going against the terms of our AGREED CONTRACT
KB
Keegan B's update11 Dec 2024, 14:55
Reviewer Update
Matter still not resolved. I am now invoiced R971.00 with my December invoice and it should be R647.00 as agreed in the call recording.
You had several opportunities to resolve this matter, i even emailed Mandisa Zumani directly however was told lines are down and cant call - really!!!!
I suggest you sort this out, as Cell C is going against the terms of our AGREED CONTRACT
You had several opportunities to resolve this matter, i even emailed Mandisa Zumani directly however was told lines are down and cant call - really!!!!
I suggest you sort this out, as Cell C is going against the terms of our AGREED CONTRACT
KB
Keegan B's updateReviewer Update
11 Dec 2024, 15:31Please advise on when i will be contacted 24 hours, 48 hours etc., as your response is open ended and this is coming on since October already and every time i am told "wait till we see next months invoice"
KB
Keegan B's update11 Dec 2024, 15:31
Reviewer Update
Please advise on when i will be contacted 24 hours, 48 hours etc., as your response is open ended and this is coming on since October already and every time i am told "wait till we see next months invoice"
KB
Keegan B's updateReviewer Update
07 Jan 2025, 15:00I have been on leave, but i am now back and FULLY RECHARGED.
My bill is still not fixed, i also have not received and refund for the overbilled amount. I will be taking this now to the next level by email your leadership team and submitting ICASSA referral. THE CALL RECORDINGS ARE CRYSTAL CLEAR AND SUPPORT MY VERSION
My bill is still not fixed, i also have not received and refund for the overbilled amount. I will be taking this now to the next level by email your leadership team and submitting ICASSA referral. THE CALL RECORDINGS ARE CRYSTAL CLEAR AND SUPPORT MY VERSION
KB
Keegan B's update07 Jan 2025, 15:00
Reviewer Update
I have been on leave, but i am now back and FULLY RECHARGED.
My bill is still not fixed, i also have not received and refund for the overbilled amount. I will be taking this now to the next level by email your leadership team and submitting ICASSA referral. THE CALL RECORDINGS ARE CRYSTAL CLEAR AND SUPPORT MY VERSION
My bill is still not fixed, i also have not received and refund for the overbilled amount. I will be taking this now to the next level by email your leadership team and submitting ICASSA referral. THE CALL RECORDINGS ARE CRYSTAL CLEAR AND SUPPORT MY VERSION