CASE *** NO RESPONSE UNTRAINED STAFF

Case number ***. This problem is still not resolved international roaming has now been activated but the SA phone does not pick up any local network. This was not the case prior to your upgrade agent being told I am currently in Singapore and use wifi calling and she assured me this would not be impacted. It was impacted the international roaming was deactivated and it seems although this has since been reactivated this is not connecting to a local network. I am also wondering whether you can actually reactivate international roaming when the phone is already outside SA, again no one can give me a definite answer. Furthermore customer service staff do not have the ability to understand the problem and hence cannot rectify this matter.

This has been going on now since 14 May. Secondly my previous contract cell c elevate 2 included wifi calling. Now suddenly I have to pay 199 per month for wifi. Again this was not told to me by your agent.

I am requesting to revert the new contract back to elevate 2 and ensure whatever functions I had are reinstated. Your agent misinformed me of my requirements and obviously failed to listen and assess my needs and provide the correct advice which was do not change the contract rather than providing me with something I do not want and now these services do not work for me. Obviously due to my cell c phone not working you cannot contact me on the SA number. My poa in SA Gillian Cohen her number is *** will be coming into head office to try and resolve this issue today.