Careless with customers accounts

In a space of six days, two cellphone contracts were taken **********ly by someone in possession of a **** ID which doesn't even look identical to mine. I know this because I've seen the copy of it before when it happened the first time I requested it. So first time it happened I reported it immediately and submitted my affidavit & documents to the cell c store and I was told their forensic will call me and will investigate. No forensic called and six days later another phone was taken. No one can explain how that was possible when one case is still open can they issue another contract. All the call center people could say was that they send an email to the store that issued the phone & I must wait for their response! What's even shocking is that they wanted to give me the store's phone numbers so that I can raise the issue with them myself. Nobody could say what measures they will put in place to make sure it doesn't happen again. As I write this I have submitted my documents and an affidavit again. Which means I'm on repeat, another cellphone contract could be issued anytime from now.